Processes Turnaround Time Reduced by 30% for SUCO Bank
Customer Company Size
Large Corporate
Region
- Asia
Country
- India
Product
- Quixy
Tech Stack
- No-Code Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Human Resources
- Procurement
Use Cases
- Process Control & Optimization
- Inventory Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
SUCO Bank is a financial institution that operates in the banking sector, providing a range of financial services to its customers. The bank has a large workforce and follows numerous processes that are unique to its organization, such as a monthly appraisal management system, lead management, and procurement management. These processes were traditionally managed through email or paper-based methods, which made them prone to errors, slow, and lacking in transparency. As a non-IT organization, SUCO Bank faced challenges in managing these processes efficiently and was in search of a solution that could streamline and automate these operations.
The Challenge
In addition to the core banking processes, SUCO Bank followed many other processes which were unique to its organization. For example, a monthly appraisal management system based on set goals and targets, lead management, procurement management and more. These processes were either email or paper-based, making them error-prone, slow, and non-transparent. The turnaround time for these processes was long because of the manual handling and the bank was looking for a solution to reduce this time. There were a number of ready-to-use software available in the market for every process, but being a non-IT organization, instead of buying a different solution for each process which may or may not be configurable as per the bank’s needs, SUCO wanted one general-purpose automation platform that could be used to automate all processes as per their unique needs and become their single source of truth for all the information. This would mean that the bank would have to manage only two platforms – one for core banking and another one for all remaining applications.
The Solution
After a thorough market study, SUCO decided to evaluate Quixy as a general-purpose no-code platform. They started with a PoC which was completed within a week to SUCO’s satisfaction. SUCO then adopted an agile approach to automate various processes on the Quixy platform. Each sprint either involved enhancements to the processes already automated in the previous sprint or new processes altogether. The implementation team involved Quixy platform consultant, process owners and citizen development team from the bank. So far, processes such as HRMS Appraisal System, IT Incident Management, Inventory Management, and Insurance Module have been automated and deployed. Processes such as Asset Management, HRMS Leave Management, CRM integration, IT Asset Management, etc have been targeted for implementation in the coming weeks. Using the role and access permission settings, process owners for each process have been given access to make necessary changes to the apps which may include changes to form data, workflow steps, business rules and access to information. The apps are seamlessly integrated to ensure no data redundancy, and Quixy remains the single source of truth for all data.
Operational Impact
Quantitative Benefit
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