Primetals Sets Global Cultural Standards
Company Size
1,000+
Country
- Other
- United Kingdom
Product
- EthicsPoint Hotline and Case Management Solution
- Online report form
Tech Stack
- Hotline reporting system
- Case management software
Implementation Scale
- Enterprise-wide Deployment
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Metals
- Mining
Applicable Functions
- Business Operation
Services
- System Integration
About The Customer
Primetals Technologies, Limited headquartered in London, United Kingdom is a worldwide leading engineering, plant-building and lifecycle services partner for the metals industry. The company offers a complete technology, product and service portfolio that includes integrated electrics, automation and environmental solutions, covering every step of the iron and steel production chain, extending from the raw materials to the finished product. Primetals Technologies is a joint venture of Mitsubishi Heavy Industries (MHI) and Siemens. The company employs around 7,000 employees worldwide.
The Challenge
Primetals, a company with more than 40 company offices, engineering, workshop and service centers in close to 20 countries, faces a variety of potential business risks. In emerging markets, some employees encounter different cultural practices that can open up supply chain risks such as bribery, corruption and kickbacks. Because of these risks, Primetals saw the need to gather input from employees to adhere to their values of transparency and compliance. While the company encourages employees to report potential issues through their open door policy, Primetals also understood that employees needed to have more options — including an anonymous hotline and case management system.
The Solution
Primetals began working with NAVEX Global to find a solution that could support an international business in their heavily regulated industry. Because NAVEX Global’s EthicsPoint Hotline and Case Management Solution meets Europe’s strict data privacy requirements, Primetals chose NAVEX Global as their provider of choice, and set up the system to be available in 22 languages to meet the needs of the close to 20 countries in which they have operations. In addition to the hotline reporting and case management software, Primetals chose to add an online report form. This allows supervisors and HR representatives to include more information in the case management database, giving Primetals a more complete picture of cases around the world.
Operational Impact
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