Primary care network enhances care by communicating patient insights at scale
Company Size
1,000+
Region
- America
Country
- Canada
Product
- Qlik Sense
- Narratives for Qlik
Tech Stack
- Qlik
- Narrative Science
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Software Design & Engineering Services
- System Integration
About The Customer
South Calgary Primary Care Network is a healthcare organization focused on delivering better health outcomes by ensuring patients receive the right care from the right health professional at the right time. The network employs a variety of healthcare professionals and uses data-driven insights to improve service levels. They provide employees with Qlik visualizations to highlight important metrics such as the number of referrals and patient wait times. However, the complexity of these visualizations often requires the analytics team to spend significant time explaining key takeaways to different departments. This led the network to seek a more scalable solution for communicating insights.
The Challenge
South Calgary Primary Care Network aims to deliver better health outcomes by ensuring patients receive the right care, from the right health professional, at the right time. To help employees improve service levels, the network provides employees with Qlik visualizations that highlight important metrics such as number of referrals and patient wait times. However, because visualizations can be difficult to interpret, the network’s analytics team spent a significant amount of time explaining key takeaways to different departments. The network realized it needed to communicate these insights in a more scalable way.
The Solution
The analytics team decided to use Narratives for Qlik to instantly transform complex visualizations into dynamic narratives that communicate interesting trends such as patient load across doctors and changes in patient wait times. By integrating narratives into each Qlik Sense dashboard, all healthcare professionals, regardless of skill set, can understand data trends that will increase service levels and ultimately lead to better health outcomes. Instead of spending countless hours explaining key takeaways to different departments, the network can automatically communicate important and interesting information in a language that everyone understands.
Operational Impact
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