Case Studies > Preparing to grow with an opening market

Preparing to grow with an opening market

Company Size
11-200
Region
  • America
Country
  • United States
Product
  • Qualio
Tech Stack
  • eQMS
  • LIMS
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Customer Satisfaction
  • Digital Expertise
  • Productivity Improvements
Technology Category
  • Functional Applications - Computerized Maintenance Management Systems (CMMS)
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Healthcare & Hospitals
  • Life Sciences
Applicable Functions
  • Business Operation
  • Quality Assurance
Services
  • System Integration
  • Training
About The Customer
LabPlex is a cannabis and hemp testing laboratory based in California. LabPlex protects and safeguards the safety of customers' cannabis products with an array of potency, microbial, pesticide, solvent, moisture, and mycotoxin testing – ensuring a quality end product for consumers.
The Challenge
LabPlex acts as the gatekeeper of an expanding product in an undeveloped and still semi-legal market. As the cannabis market expands and certain states compare regulatory standards with a view to an optimal, rigorous benchmark of quality, LabPlex wanted to prove it was meeting the highest standards of the industry and to position itself to grow with the market. But LabPlex was using a basic and manual paper-based operational approach, without a formal eQMS or LIMS in place. The organization wanted to implement a trusted, quality-centric operation, underpinned by a digital quality platform. Quality Manager Ania Washington led the search for a new quality management system.
The Solution
Ania had two primary criteria for the perfect eQMS: 1. Ease of use, so the whole business could support and engage with quality 2. Flexibility to tailor the system to LabPlex-specific processes, and to tweak the eQMS to match shifting market demands. Qualio was the only eQMS platform which matched these requirements. Qualio connected the LabPlex team to a centralized library of quality information. The team uses Qualio to drive a process of continuous quality improvement, where findings from internal audits are fed into Qualio Events for resolution and close-out. Valerie and the team enjoy full visibility of their quality landscape, allowing them to take smarter data-driven action.
Operational Impact
  • 90% of the LabPlex team uses Qualio to access quality information and complete training. As new employees are onboarded, they can be quickly upskilled and trained on SOPs with their new Qualio login.
  • New quality manager Valerie Orta joined Ania's team just as Qualio was being implemented and was impressed by the instant impact she saw. She struggled to find legacy documents not yet added into Qualio, but could locate Qualio documents in seconds.
  • The entire LabPlex QMS is now controlled within Qualio, cutting the risk of leaky manual processes and providing a central repository perfect for showing ISO 17025 auditors during surveillance audits.
Quantitative Benefit
  • 90% company engagement with the quality system.
  • 5 seconds to pinpoint quality documents within Qualio.
  • ISO 17025 compliance maintained and continuously improved with closed-loop workflows.

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