Premier Utility Services: Streamlining Fieldwork Operations with Fulcrum
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Fulcrum platform
- CARTO
Tech Stack
- Mobile data collection
- Dynamic data visualization
- Carto.js API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Oil & Gas
- Utilities
Applicable Functions
- Field Services
- Maintenance
Use Cases
- Remote Asset Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Premier Utility Services is a global contractor specializing in energy infrastructure. Since 2001, Premier has strived to become the leading Utility Services Company in the Industry. Its experienced management team is well-versed in all areas of Utility Services, including Damage Prevention, Gas Leak Detection/Inspection, Stray Voltage Detection, Pre-storm and Post-storm Assessment and Vacuum Excavation services. Their highly trained and experienced technicians are supplied with state of the art equipment to perform any utility service needed.
The Challenge
Premier Utility Services was preparing for a large gas meter inspection and leak detection project in upstate New York. This project involved surveying over 3,300 miles of pipeline and the inspection of over half a million gas meters, which included a scheduling component to facilitate field visits for meters located inside buildings. As they began transitioning their fieldwork operations to the Fulcrum platform, they requested technical support to help facilitate this transition.
The Solution
Fulcrum staff spent a full day onsite at Premier’s office to review their existing forms and process workflow. They worked together to define a standard process for importing records, filtering the data, scheduling field work, and tracking inspection results. This collaboration also helped accelerate the development of several key features in Fulcrum, including hyperlink functionality. Since Premier was already using CARTO as part of their internal GIS, they took advantage of Fulcrum webhooks to push field data directly to CARTO. Custom dashboard applications were developed using the Carto.js API to give Premier staff and their clients tools for viewing, analyzing, and updating their data.
Operational Impact
Quantitative Benefit
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