Powerful Transportation Management Software for Crowley Logistics
Company Size
1,000+
Region
- America
Country
- Canada
- United States
Product
- 3Gtms Transportation Management System
Tech Stack
- Transportation Management System
- Data Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Transportation Management Systems (TMS)
Applicable Industries
- National Security & Defense
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Fleet Management
- Supply Chain Visibility
Services
- System Integration
- Training
About The Customer
Crowley Logistics Inc., a subsidiary of Crowley Maritime Corp., is a worldwide partner offering flexible, scalable and agile logistics solutions. Crowley provides end-to-end logistics services – backed by more than 125 years of experience – in domestic and international markets, including inland transportation services throughout most of North America. The company sought to bid on the U.S. Department of Defense’s (DoD) largest surface transportation contract to date, which required it to establish a new department to support the work and partner with a transportation management system (TMS) provider that could address the complexity and demands of the contract.
The Challenge
Crowley Logistics Inc., a subsidiary of Crowley Maritime Corp., sought to bid on the U.S. Department of Defense’s (DoD) largest surface transportation contract to date. The scale and complexity of this project was a first for Crowley, requiring it to establish a new department to support the work and partner with a transportation management system (TMS) provider that could address the complexity and demands of the contract, specifically the execution of the LTL and freight optimization requirements. This project was made even more challenging with the addition of new DoD expectations regarding the frequency and type of communications from Crowley, along with new requirements for freight tendering. When considering TMS providers, Crowley’s approach included the question “How do we accomplish the unknown?” This contract was full of “firsts” for the DoD and for Crowley; the new demands and new business approaches made it imperative to find a fundamentally different kind of TMS that could be responsive to these unknowns.
The Solution
Crowley found what it needed in 3Gtms, a Tier 1 TMS provider. Partnering its own logistics expertise with the power and flexible architecture of the 3Gtms system, Crowley’s DoD bid was successful and its contract with 3Gtms was one of the TMS industry’s largest agreements announced that year. With 3Gtms, Crowley has a powerful, multi-modal TMS to serve as the backbone for all forms of the DoD’s surface transportation activities at vendor facilities and military installations. Specifically, 3Gtms is responsible for managing shipments of MRO (maintenance, repair and operating) supplies to 64 military locations throughout the U.S. and Canada. 3Gtms configured the TMS to meet over 200 pages of DoD requirements and conducted eight workshops to test and verify that the system would deliver what Crowley needed, including delivery dates, tracking and tracing, the ability to accept different EDIs, and manage different equipment types to load and configure. 3Gtms conducted teaching and training sessions with the Crowley team on the new approach to managing freight and to support change management efforts.
Operational Impact
Quantitative Benefit
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