Plus Relocation Boosts Global Business With Powerful Reporting and Performance Management
Company Size
11-200
Region
- America
Country
- United States
Product
- WebFOCUS
- ReportCaster
- Visual Discovery
- PMF
- FLEX Enable
Tech Stack
- BI and data visualization technology
- Web-based reporting and performance management
- Data visualization software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Quality Analytics
- Process Control & Optimization
- Real-Time Location System (RTLS)
Services
- Data Science Services
- Software Design & Engineering Services
- System Integration
About The Customer
Plus Relocation, Inc. is a company that provides domestic and international relocation services. For nearly 40 years, the company has helped move corporations and their employees down the block or around the world when relocation becomes necessary. The staff is committed to pleasing its clients on a daily basis, and in an industry where speed and efficiency rule, Plus Relocation has made a name for itself by tailoring its services to each client’s specific needs. As a small company from the midwestern United States, Plus Relocation was confident that a strong business intelligence platform could improve its ability to attract customers and boost international relocation capabilities.
The Challenge
Plus Relocation Services, a company that provides domestic and international relocation services, was losing business due to its reporting shortfalls. The company lost three major contracts, which represented more than $2 million in lost revenue. The prospective clients informed Plus Relocation that the company’s reporting shortfalls were the primary reason for their decisions to select other vendors. Plus Relocation’s former customer-facing information systems lacked usability and sizzle. The company needed a business intelligence solution powerful enough to revamp the company’s information systems and flexible enough to create easy-to-use dashboards for internal and external users.
The Solution
Plus Relocation decided to use BI and data visualization technology to build customer-facing dashboards with drill-down capabilities and visual representations of data. The company chose WebFOCUS due to its proven success in Web-based reporting and performance management, coupled with the extensive functionality of its data visualization software. The team rolled out a new customer dashboard in January 2008 called InformAgility. Information Builders Professional Services helped with the first iteration of the dashboard to accommodate a tight timeframe. Plus Relocation also purchased an Information Builders Education Passport, giving their personnel unlimited access to local training from Information Builders’ Education department. The development team used WebFOCUS FLEX Enable to add reports, graphs, and other visual representations of the data, including graphical drill-downs that let users filter and manipulate information according to their needs.
Operational Impact
Quantitative Benefit
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