Mulesoft > Case Studies > Platform for speed, innovation & growth

Platform for speed, innovation & growth

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Company Size
1,000+
Region
  • America
Country
  • United States
Product
  • Anypoint Platform
  • Salesforce
  • NetSuite
Tech Stack
  • Cloud-based SOA
  • Integrated Development Environment (IDE)
  • Data Extraction, Transformation and Loading (ETL)
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Productivity Improvements
Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
  • Business Operation
  • Sales & Marketing
Use Cases
  • Process Control & Optimization
  • Real-Time Location System (RTLS)
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
About The Customer
Splunk is an enterprise software company that makes machine data accessible, usable and valuable to everyone. The company is headquartered in San Francisco, California and operates in the technology industry. Splunk has seen one of the fastest growth rates among technology companies. To support this continued growth at scale, the company needed a technology platform for agility – a platform that allows them to go fast while minimizing risk. The company's website is www.splunk.com.
The Challenge
Splunk, a rapidly growing enterprise software company, was facing challenges in maintaining its pace of growth post-IPO. The company was using cloud technologies such as Salesforce for sales, NetSuite for finance, and other custom applications, including one for fulfillment. However, they were using a data extraction, transformation and loading tool (ETL) to manage the data flows between their systems and for an order fulfillment process across their sales, finance and fulfillment teams. This ETL tool was a black box, which made it challenging for Splunk's developers and IT team to quickly drive and support innovation. Moreover, the ETL tool proved to be incompatible with the company's fast-moving processes and goal to be a 100% cloud platform, as the tool required an on-premises agent. The system also ran in 15-minute cycles rather than in real time, limiting the speed of order processing.
The Solution
Splunk found the integration partner they needed in MuleSoft's Anypoint Platform. It was the ideal solution for their specific immediate integration needs, but most importantly, their platform for the future. Anypoint Platform offered a built-in IDE, hosted web services and service orchestration that was 100% cloud based. In addition to a connector software development kit (SDK) for custom connector building, the MuleSoft platform offered seamless synchronization with 120 out-of-the-box connectors, including Salesforce and NetSuite. MuleSoft also provided dedicated hosting, developer support, and integrated technologies that they could seamlessly build on. Within 20 days of launching Anypoint Platform, Splunk achieved a streamlined quote to cash flow, in which license key generation was automated seamlessly. They were able to expedite the fulfillment portion of their Quote to Cash cycle to faster serve their clients, complete processing of their numerous orders by year's end and increase overall operational efficiencies.
Operational Impact
  • Seamless synchronization of Salesforce (Sales) and NetSuite (Finance) to streamline and expedite order fulfillment process
  • Initial phase of project implemented in only 20 days
  • 15 minute cycles with previous ETL tool for integration reduced to seconds for real time order processing
  • Increased overall operational efficiencies
Quantitative Benefit
  • Completed approximately 500 transactions within the first three months of implementation
  • Reduced transaction-processing time from minutes to seconds

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