Case Studies > Pitney Bowes: Driving Results with a Holistic View of Employee Experience

Pitney Bowes: Driving Results with a Holistic View of Employee Experience

Company Size

1,000+

Region

America

Country

United States

Product

Visier People® Organization
Visier People® Talent
Visier People® Planning
Visier People® Diversity & Inclusion
Visier People® Learning

Tech Stack

People Analytics
Data Integration
Self-Service Analytics

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Digital Expertise
Employee Satisfaction
Productivity Improvements

Technology Category

Analytics & Modeling - Predictive Analytics
Analytics & Modeling - Real Time Analytics

Applicable Industries

Professional Service
Software

Applicable Functions

Business Operation
Human Resources

Services

Data Science Services
System Integration
Training

About The Customer

Pitney Bowes is a global technology company that provides solutions in the areas of ecommerce, shipping, mailing, and financial services. Founded nearly 100 years ago as a postage meter company, it has evolved into a true technology company. Key to its long-term success are employee retention and engagement, as well as diversity and inclusion. The company’s data-savvy senior leaders frequently come to HR with questions related to all phases of the employee lifecycle, from hiring and onboarding through to performance and retention.

The Challenge

Pitney Bowes faced challenges in gaining visibility into critical workforce trends such as hiring, movement, performance, and retention. The process of manually bringing data together from disparate systems was lengthy and resource-heavy, limiting data insights to expert users. Additionally, the data was inconsistent and difficult to reconcile with Finance’s numbers, generating a lack of trust. HR struggled to answer questions from senior leaders in a timely manner and to get buy-in for key programs due to the lack of precise data needed to quantify ROI.

The Solution

To address these issues, Pitney Bowes’ CHRO pushed to make the entire HR function more data-driven and broaden access to people insights across the organization. The HR technology team chose Visier’s full suite of people analytics solutions, including Visier People® Organization, Talent, Planning, Diversity & Inclusion, Talent Acquisition, and Learning. This allowed them to connect data from disparate sources and enable HR and business leaders with access to information via self-service. The platform was first rolled out to HR leaders, HR business partners, and HR field generalists, and then deployed more broadly to senior leaders, general managers, key financial leaders, and line managers. They use the application on a weekly basis to look at trends related to areas such as headcount, talent acquisition, and retention. HR also uses the platform to track applicant flow and sourcing, improving talent acquisition processes critical to revenue growth.

Operational Impact

With the Visier platform, HR leaders, managers, and senior leaders at Pitney Bowes are making more data-driven and strategic people decisions based on a full view of the employee lifecycle.
The platform has helped the company address turnover in various areas of the business. Managers with direct access to the data are more accountable for day-to-day decisions that contribute to turnover trends.
The HR data is now so trustworthy that the CFO decided to source all reporting on headcount from the HR system, not the Finance system.
Over 400 HR, business leaders, and line managers across the organization now have real-time access to information based on a holistic, accurate view of the employee lifecycle, allowing them to analyze trends important to them.

Quantitative Benefit