Case Studies > Pharmaceutical company União Química integrates systems, improves processes and manages over 3,000 documents using SoftExpert solutions

Pharmaceutical company União Química integrates systems, improves processes and manages over 3,000 documents using SoftExpert solutions

Company Size
1,000+
Region
  • America
Country
  • Brazil
Product
  • SoftExpert Excellence Suite (SE Suite)
Tech Stack
  • ERP Integration
  • Business Intelligence
  • Workflow Automation
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Functional Applications - Enterprise Asset Management Systems (EAM)
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
  • Functional Applications - Product Lifecycle Management Systems (PLM)
Applicable Industries
  • Pharmaceuticals
Applicable Functions
  • Business Operation
  • Human Resources
  • Quality Assurance
Use Cases
  • Process Control & Optimization
Services
  • Software Design & Engineering Services
  • System Integration
  • Training
About The Customer
União Química is a 100% Brazilian-owned pharmaceutical company and one of the largest in Brazil. It employs over 3,500 people and exports products to countries in Latin America and Africa. The company operates through two business divisions: Human, which includes six product lines (Hospital, OTC, Pharma, Generics, Genom Ophthalmology, and Genom Pain/CNS), and Animal Health, which includes the Pet and Large Animal lines.
The Challenge
After acquiring a factory in Taboão da Serra (SP) from Swiss pharma company Novartis, União Química noticed a need to optimize management of its documents, deviations, change control, and other processes related to quality. The company did not have a document management system in place. However, the Taboão da Serra factory had efficient processes that could be implemented at the other units, but these were very costly since they were not automated.
The Solution
To address the challenges, União Química integrated its management systems with its ERP using SoftExpert's Excellence Suite (SE Suite), an enterprise platform for excellence in management, improved processes, and regulatory compliance. The SE Suite comprises 38 natively integrated modules that make up the platform's 12 main solutions, including SE BPM, SE EAM, SE CPM, SE EHSM, SE EQM, SE GRC, SE ERM, SE ITSM, SE HDM, SE PLM, and SE PPM. The solution has been implemented in various departments, including Organizational Human Development and Quality Assurance, and has been customized to control personnel training activities, termination requests, and personnel recruitment.
Operational Impact
  • The SE Suite manages processes and over 3,000 documents at União Química, leading to operational gains and increased productivity.
  • The platform has optimized resources and improved management of company processes, with 100% adherence to the specific needs of different departments and total flexibility in customization of business processes.
  • The solution has been implemented in various departments, including Organizational Human Development and Quality Assurance, and has been customized to control personnel training activities, termination requests, and personnel recruitment.
  • The Business Intelligence module, along with Training Management, Auditing, and OHD Workflow modules, has been recently implemented, with plans to deploy these processes in all União Química units during the year.
  • The SE Suite has resulted in the automation of routines at all industrial units and affiliated companies, with plans to expand its use to the legal department for managing workflows for contracts.
Quantitative Benefit
  • Manages over 3,000 documents.
  • Employs over 3,500 people.

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