Personal Paraguay Streamlines Administrative Processes with AuraQuantic

Personal Paraguay is a multiservice provider of mobile telephony, fiber optics, IPTV, satellite television, and mobile financial services, through the companies Núcleo S.A., Personal Envíos S.A. and TUVES S.A. The company was founded in 1997 to offer mobile telephony services and in 1998 it became the first digital network in Paraguay. In 2004 it became the first GSM network in the country and, subsequently, the first national network with 4G/LTE technology. In addition, and for some years now, Personal Paraguay has been providing access to the fastest fiber optic network in the country and commercializes internet television services through the Flow platform.

Personal Paraguay, a multiservice provider of mobile telephony, fiber optics, IPTV, satellite television, and mobile financial services, was grappling with an overload of administrative procedures. Initially, all information management was carried out manually using office automation programs or printed documents. To reduce paper usage, the company developed an in-house solution to facilitate document collection and accessibility, along with another tool to manage their authorization process. However, the need to reduce the number of tools used, incorporate new technology functionalities, increase productivity, reduce time, and have greater control over activities led the company’s managers to explore the software market in search of a solution that would meet their requirements.

During their search for a solution, Personal Paraguay's IT team discovered AuraQuantic, a robust, versatile, and flexible software platform, through a demonstration carried out by one of its partners, Krumsa. The software implementation process was carried out by Personal Paraguay’s IT department and Krumsa. Initially, the project focused on document management. However, after discovering all the functionalities offered by AuraQuantic, the Paraguayan company’s management team decided to automate a second process focused on service quality control, which involved customer journey monitoring and follow-up. Both processes are currently in advanced development stages and will be available soon. Due to the success of the platform within the organization, Personal Paraguay has expanded the number of services contracted with AuraQuantic, to improve the management and quality of its services.

• The implementation of AuraQuantic has allowed Personal Paraguay to significantly reduce manual and repetitive tasks, benefiting from a repository where all corporate information is stored. The platform has also incorporated functionalities that facilitate project monitoring, and employee and time management, leading to greater business productivity. The company has also been able to automate a second process focused on service quality control, which involved customer journey monitoring and follow-up. The success of the platform within the organization has led Personal Paraguay to expand the number of services contracted with AuraQuantic, further improving the management and quality of its services.

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