Case Studies > Pegasystems Displaces SEG for Better Email Security at a Lower Cost

Pegasystems Displaces SEG for Better Email Security at a Lower Cost

Customer Company Size

Large Corporate

Region

America
Asia
Europe

Country

United States

Product

Abnormal Inbound Email Security
Abnormal Email Account Takeover Protection
Abnormal Abuse Mailbox Automation
Abnormal Email Productivity

Tech Stack

Microsoft 365 E5
API-based email security
Behavioral AI

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Productivity Improvements
Customer Satisfaction

Applicable Industries

Software

Applicable Functions

Business Operation
Quality Assurance

Services

System Integration
Software Design & Engineering Services

About The Customer

Pega’s low-code platform for AI-powered decisioning and workflow automation “fuels organizations for the future” by providing the tools its customers need to work smarter, unify experiences, and adapt instantly. The company, which serves many of the world’s largest and most successful enterprises and government agencies, operates across the Americas, Europe, and Asia. Pega routinely wins industry awards for its technology, its commitment to sustainability, and its dedication to the workplace experience.

The Challenge

When Corporate Security Operations Director Steve Tieland joined Pega, the company’s internal corporate email environment was flooded by VIP impersonation attacks bypassing the SEG and Microsoft Defender. Tieland made email reform a priority to improve security and relieve his team of the 60 hours per week they were spending on manual investigation and remediation. Employees and executives also spent hundreds of hours each month managing graymail. “We would change the filter settings, but one change would add more spam, and another would quarantine too many emails. The SEG offered new features to help, but they broke things in our email system,” said Tieland.

The Solution

By that point, Pega was looking for a more effective solution. Tieland researched API-based email security solutions and thought they offered a good opportunity to test a new approach without risking email disruption. He also knew that AI functionality could help eliminate the graymail problems caused by the SEG’s rigid rules. Finally, he wanted a solution that would complement their Microsoft 365 E5 security features. Abnormal is designed to work with Microsoft 365 even without a SEG and uses advanced behavioral AI to baseline normal user behavior to detect anomalies that can indicate sophisticated attacks like executive impersonation. Email Productivity applies the same behavioral AI to individual user preferences to filter out unwanted graymail, allow wanted promotions, and free the security team from having to manually manage filtering rules. Abuse Mailbox Automation puts investigation and remediation for user-reported phishing emails on autopilot, so the security team doesn’t have to manually address threats as they’re reported.

Operational Impact

Abnormal has helped Tieland reach his goal of optimizing Pega’s corporate email without the expense and hassle of a SEG. “We no longer have executive impersonation attacks getting through, and my team spends maybe five hours each week on email instead of the 60 they were spending before,” he said.
Everyone else saves time because Email Productivity filters out nearly 250,000 graymail messages each month.
This was an easy solution to sell to management: ‘I'm going to improve our email and cut our bill in half.’

Quantitative Benefit