Paycor Boosts Client Satisfaction With Smarter HR Services
Company Size
1,000+
Region
- America
Country
- United States
Product
- WebFOCUS
- Custom Reporting
- InfoApps
Tech Stack
- Cloud-based HR solutions
- SQL Server databases
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Revenue Growth
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Professional Service
Applicable Functions
- Human Resources
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Paycor provides human resource (HR) management services, such as payroll, time and attendance, and benefits administration, to more than 25,000 small- and mid-sized businesses throughout the U.S. Headquartered in Cincinnati, Ohio, the company employs more than 800 people in offices across 22 cities, as well as three client service centers in Ohio, Florida, and Kansas. Since its founding in 1990, Paycor has grown to become one of the country’s largest payroll and human resource providers, with more than $100 million in annual revenue. Paycor’s comprehensive services are delivered through a suite of online applications that help clients efficiently manage data about various aspects of their HR operations.
The Challenge
Paycor, a provider of human resource (HR) management services, wanted to give its clients a more comprehensive view of HR operations by extending existing solutions with advanced analysis and data visualization capabilities. The company sought to integrate a full-featured BI platform into its product suite, unifying data from different product databases and providing users with innovative functionality. The goal was to provide information within its application workflows to make it easier for end users.
The Solution
Paycor selected the WebFOCUS BI and analytics platform from Information Builders for its high level of customization. WebFOCUS is seamlessly integrated into Paycor’s cloud-based HR, payroll, and timekeeping software solutions, giving clients broader data access, more intuitive ad hoc reporting, dynamic report scheduling, and flexible output options. This powerful BI environment provides powerful, yet easy-to-use analytic capabilities that are unlike anything offered by Paycor’s competitors. Information Builders Professional Services assisted Paycor’s IT staff with planning and installation services. They created a series of web services to incorporate the BI capabilities of WebFOCUS directly into Paycor’s HR solutions. WebFOCUS can be embedded via web services or InfoApps™. Each business-focused InfoApp is designed to support specific avenues of inquiry and decision-making. They allow business users to analyze data, answer specific questions, and solve unique problems.
Operational Impact
Quantitative Benefit
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