Case Studies > Palmetto State Armory hits the target with NetSuite and RF-SMART

Palmetto State Armory hits the target with NetSuite and RF-SMART

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

NetSuite
RF-SMART
NetSuite Advanced Financials

Tech Stack

Cloud-based ERP
Inventory Management System

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Productivity Improvements
Customer Satisfaction
Cost Savings

Technology Category

Functional Applications - Warehouse Management Systems (WMS)
Platform as a Service (PaaS) - Data Management Platforms
Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Consumer Goods
Retail

Applicable Functions

Warehouse & Inventory Management
Business Operation

Use Cases

Inventory Management
Warehouse Automation
Process Control & Optimization

Services

System Integration
Software Design & Engineering Services

About The Customer

Palmetto State Armory builds firearms for the blue collar worker. Created by people with a passion for firearms, tactical gear, and the great outdoors, Palmetto has grown into a full-service company represented by its website, seven retail locations, and its own personalized firearms brand. With a dedication to quality and customer service, Palmetto State Armory has their sights set on continued excellence and growth.

The Challenge

Previously using an ad-hoc group of systems to track and report, Palmetto recognized their need for a consolidated ERP and inventory management tracking to better keep up with their rapid growth. They were searching for a solution that was scalable, cloud-based and cost-effective. They were experiencing system issues, with their existing ERP integration prone to delay and error, often not synchronized. Their lack of visibility into how each store was operating resulted in inaccurate information and complicated planning and decision-making.

The Solution

Wanting to move to a Cloud-based system, Palmetto turned to Explore Consulting to purchase NetSuite and assist their organization in implementing NetSuite with several additional modules to address the issues. One of the critical modules was NetSuite’s Advanced Financials, a key interest for Palmetto. With budgeting and automated expense allocation, NetSuite’s Advanced Financials provided with budgeting, expense management, flexible billing and statistical account functionality that Palmetto lacked. They now have clear real-time visibility into budgets, spend less time on manual billing processes, and have the capability to calculate allocations dynamically using statistical accounts. When the CFO approached Bob with the requirement to count all retail stores within a two-month time-frame, Bob wasted no time and reached out to Explore who recommended RF-SMART for inventory management. As an Explore partner, both Bob and the team at Explore were confident that RF-SMART was the right fit to handle any WMS needs, including cycle counting.

Operational Impact

Under budget and on time, Explore Consulting successfully transitioned Palmetto onto NetSuite to run their primary financials and much more. The new capabilities have vastly improved Palmetto’s reporting and streamlined their repair process in NetSuite.
With higher visibility, the accounting and warehouse departments can all see the same data and have a real-time read on inventory. Buyers are able to view accurate information in NetSuite allowing them to make better purchasing decisions.
Palmetto has become more efficient and is now shipping more orders per day using RF-SMART. Because pickers are able to spend their time picking instead of hunting down items, Palmetto is getting more orders out in their normal business day than they could previously have done in two shifts.
Beyond increased efficiency, Palmetto is now confident their inventory is accurate. Firearms are serialized and federally regulated, which requires Palmetto to know where every serial number is on premise at all times. With their old systems, Palmetto was experiencing errors locating by serial number due to errors typing in serial numbers. With RF-SMART, they just scan the serial number on the box and it removes all human error.
Since implementing NetSuite and RF-SMART, Palmetto is able to focus on optimizing their business. No longer putting out fires due to system deficiencies, Palmetto is able to spend time on activities that affect the big picture of their organization.

Quantitative Benefit