Pain–free BCDR with Datto & BEK Inc.
Company Size
11-200
Region
- America
Country
- United States
Product
- Datto
Tech Stack
- Virtual Machine
- Tape Backup
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Backup & Recovery
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Maine Prosthodontics is a dental practice that relies heavily on its IT infrastructure to manage patient records, appointments, and other critical operations. The practice is supported by BEK Inc., a Maine-based managed service provider (MSP) that offers comprehensive IT solutions, including business continuity and disaster recovery (BCDR) services. BEK Inc. serves around 300 clients, providing them with essential IT support to ensure smooth and uninterrupted business operations. The dental practice's reliance on BEK Inc. highlights the importance of robust IT solutions in maintaining operational efficiency and minimizing downtime.
The Challenge
Maine Prosthodontics faced a critical situation when their server failed, causing potential downtime that could disrupt their dental practice operations. BEK Inc., a managed service provider, had to act quickly to ensure business continuity. The server failure was unexpected, and the dental office did not have a contingency plan in place. The situation was further complicated by the fact that the dental software was not initially compatible with the virtual machine setup. The challenge was to restore operations swiftly and efficiently without causing significant disruption to the dental practice.
The Solution
BEK Inc. quickly determined that the failed server was beyond repair and collaborated with Datto Technical Support to spin up a virtual machine. Despite initial difficulties with the dental software, Datto's support team assisted in resolving the issues, allowing Maine Prosthodontics to operate from the virtual machine for over two months. This temporary solution ensured that the dental practice could continue seeing patients without interruption. Datto's ease of use, quick file recovery, and multiple restore points were crucial in maintaining business continuity. Additionally, Datto's technical support played a significant role in the successful implementation of the solution, providing expert assistance and going the extra mile to ensure everything ran smoothly.
Operational Impact
Quantitative Benefit
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