CheckPoint Software > Case Studies > Pacific Coffee Enhances Customer Loyalty and Secures POS Platform with Check Point Safe@Office

Pacific Coffee Enhances Customer Loyalty and Secures POS Platform with Check Point Safe@Office

Technology Category

Cybersecurity & Privacy - Network Security
Networks & Connectivity - Gateways

Applicable Industries

Buildings
Retail

Applicable Functions

Procurement
Sales & Marketing

Use Cases

Inventory Management
Tamper Detection

Services

Cybersecurity Services
System Integration

About The Customer

Pacific Coffee Company Limited, established in 1992, has been providing world-class coffee to meet the growing demand for specialty coffee beverages in Hong Kong, China, and Singapore. The company has around 80 retail outlets throughout these regions, with over 60 stores in Hong Kong. Pacific Coffee Company is committed to technology, offering customers the ultimate in communication services. The chain is known for its world-class coffee, great tasting food, comfortable surroundings, and in-store Internet availability. The company is also focused on enhancing customer loyalty through innovative programs like the Perfect Cup Card.

The Challenge

Pacific Coffee Company, a rapidly growing coffee chain with around 80 retail outlets throughout Singapore, Hong Kong, and China, faced a significant challenge when transitioning from conventional cash registers to a modern, integrated Point-of-Sale (POS) system. The challenge was primarily related to network security, especially with the introduction of a new customer loyalty card program, the Perfect Cup Card. This card, which replaced the previous paper card system, required the secure sharing of real-time transaction data between the POS terminals in coffee outlets and the main data center. The company needed a solution that could securely handle this data transfer, protect the POS systems from potential security threats, and support the new sales and marketing initiatives associated with the Perfect Cup Card.

The Solution

Pacific Coffee Company adopted Check Point Safe@Office VPN to support its customer loyalty program and protect real-time data as it travels across the Internet. The Safe@Office appliance was installed in every coffeehouse, connecting to the data center of the Perfect Cup Card service provider. The implementation was simple and quick, with the rollout to nearly sixty coffeehouses completed within 12 days. Safe@Office was chosen after a month-long evaluation that reviewed criteria including link rebuild, traffic shopping, reliability, and compatibility with other firewall systems. It provided the best performance/price ratio among all the solutions evaluated. The Safe@Office appliances are designed to work in extreme environments, such as near coffee machines and food preparation areas, and are largely unaffected when the air-conditioning is switched off overnight.

Operational Impact

The implementation of Check Point Safe@Office has significantly improved the operational efficiency and security of Pacific Coffee Company. The solution provides secure and reliable remote data center access, ensuring the smooth operation of the POS system and the infrastructure supporting the Perfect Cup Card. It offers uncompromising uptime and robust reliability, ensuring smooth data transmission during peak business periods. The solution has also reduced the support burden associated with managing numerous remote sites, allowing Pacific Coffee to focus on enhancing the quality of its customer services. Furthermore, the Safe@Office appliances' ability to operate in extreme conditions has proven beneficial in the coffeehouse environment.

Quantitative Benefit

The implementation of Check Point Safe@Office was completed within 12 days across nearly sixty coffeehouses.
Safe@Office provided the best performance/price ratio among all the solutions evaluated.
Safe@Office appliances operate smoothly in extreme conditions, reducing the need for additional cooling systems.