Operationalizing Cybersecurity: A Case Study of Domestic & General and Rapid7
Technology Category
- Cybersecurity & Privacy - Application Security
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Electronics
- Glass
Applicable Functions
- Maintenance
Use Cases
- Cybersecurity
- Intrusion Detection Systems
Services
- Cloud Planning, Design & Implementation Services
- Cybersecurity Services
About The Customer
Domestic & General is a leading provider of subscription-based home appliance care, providing protection, maintenance, and support for a broad range of domestic products and consumer electronics. The company is built on one of the world’s most advanced global warranty platforms, connecting customers to appliance engineers when they need them the most. With nearly 3,000 employees across 11 international markets, including Spain, Germany, France, Portugal, Italy, the USA, and Australia, D&G cares for almost 23 million appliances providing support to around 16 million customers.
The Challenge
Domestic & General (D&G), a leading provider of subscription-based home appliance care, faced a significant challenge in managing its cybersecurity. With a 110-year old business, the company had an accumulation of systems and dozens of IT processes that had evolved over the years. As D&G expanded globally and digitized, its attack surface grew, and the mixed heterogeneous environment created additional challenges in terms of increased cyber risk. The company lacked a modern platform to identify risk and threats in a hybrid environment, at scale and with context. D&G’s Chief Information Officer, Phil, realized the need to enhance the company’s cyber protections and empower the business to own their cyber risk. However, the company was missing a platform that a modern organization needs to ensure it’s protected adequately.
The Solution
To address these challenges, D&G chose Rapid7’s Platform with InsightVM for vulnerability risk management, InsightCloudSec for cloud risk and compliance solution, InsightAppSec for application security, and Threat Command by Rapid7 to manage external threats. Additionally, to supplement their security team, D&G chose Rapid’s Managed Detection and Response service. The Rapid7 Platform enabled D&G to assign ownership of tasks, actions, and risks to different team members within the organization, moving cybersecurity out of the realm of technology and making it a core part of the business processes. This approach improved resilience across the company. The Rapid7 platform also provided a single pane of glass for D&G to see where risks were within all the functions, and to make sure each function was mitigating those risks.
Operational Impact
Quantitative Benefit
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