Ohio Public Library Information Network
Company Size
1,000+
Region
- America
Country
- United States
Product
- Trumpia’s API
- Email-to-SMS technology
Tech Stack
- API
- Email-to-SMS technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Education
Applicable Functions
- Sales & Marketing
Use Cases
- Public Warning & Emergency Response
Services
- System Integration
About The Customer
The Ohio Public Library Information Network (OPLIN) has been serving 96 public library systems throughout Ohio since 1995. They provide these libraries with information-related services. One of the services they offer is sending mass scale text notifications and alerts such as past-due rentals to their patrons. They have collected roughly 49,000 unique phone numbers and send nearly 11,000 notifications a week.
The Challenge
The Ohio Public Library Information Network (OPLIN) was facing a challenge in sending text alerts to their patrons. The SMS software plugins for their library card catalog system were either too expensive or unavailable. They were in need of a text messaging service that was easy to use and could handle a large volume of messages.
The Solution
OPLIN found a solution in Trumpia’s API and Email-to-SMS technology. By integrating these technologies into their existing information systems, they were able to add texting capabilities. This allowed them to send text reminders to their patrons easily and efficiently. The solution was scalable, allowing them to handle the large volume of messages they needed to send each week.
Operational Impact
Quantitative Benefit
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