NWN Corporation Case Study
Company Size
1,000+
Region
- America
Country
- United States
Product
- NCloud Hosted Collaboration
- Zenoss ZenPacks
- NCare Managed Service
Tech Stack
- Cisco Unified Communication software
- Cisco Unified Computing System (UCS) hardware
- Cisco Nexus networking equipment
- VMware vSphere virtualization software
- EMC storage
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Education
- Healthcare & Hospitals
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
NWN Corporation is a managed service provider that serves over 2,500 customers worldwide across banking, education, manufacturing and health care industries. The company offers managed IT, cloud, implementation and staffing services for on-premises, hosted and hybrid delivery models. NWN has rapidly grown to more than 600 staff members and 13 worldwide locations. The company prides itself on delivering tailored solutions to fit each client’s specific needs and situation. NWN has strong partnerships with key technology vendors such as Cisco, VMware and EMC, which gives them the deep technical acumen to customize their offerings for the most stringent customer needs.
The Challenge
NWN Corporation is a managed service provider that serves both the public and private sectors and that has rapidly grown to more than 600 staff members and 13 worldwide locations. The company prides itself on delivering tailored solutions to fit each client’s specific needs and situation. As part of evolving IT to serve the business, more companies are adopting or planning to adopt advanced technologies in virtualization, converged infrastructure, and cloud platforms. While efficiency of service delivery typically increases with these technologies, the additional IT environment complexity often means organizations need external expertise. This continues to drive the case for managed services, for which NWN is a leader because of the breadth and depth of their service offerings. One such new offering is NCloud Hosted Collaboration (dial tone, presence, video, contact center enterprise) from their NWN-built public cloud, and is based on Cisco Unified Communication software running on Cisco Unified Computing System (UCS) hardware and Cisco Nexus networking equipment supported by VMware vSphere virtualization software and EMC storage. To support new customer growth for this service, NWN needed to find a scalable, highly customizable monitoring solution that also provided complete coverage for the large base of existing managed service customers.
The Solution
NWN chose Zenoss for its extensibility and ability to monitor complex systems with few false-positive alerts. The Zenoss platform architecture and extensible ZenPack framework allowed NWN to develop all required customizations and integrations for their customers. NWN engineers use Zenoss ZenPacks to rapidly extend monitoring functionality. Zenoss is extremely accurate in telling NWN what is really happening with their systems. This has been a very big change for NWN; and it’s great to have monitoring that can support their endeavors, and provide such precise alerts. Zenoss helped NWN immensely by providing new visibility into health and status of key systems with monitoring events, performance data, and in-depth reports. NWN also used Zenoss to inject synthetic transactions for granular application performance and availability data.
Operational Impact
Quantitative Benefit
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