LogicMonitor > Case Studies > NTT Enhances Network Insight by Integrating LogicMonitor with ServiceNow CMDB

NTT Enhances Network Insight by Integrating LogicMonitor with ServiceNow CMDB

Company Size

1,000+

Region

Europe

Country

Spain

Product

LogicMonitor Service Insight
ServiceNow CMDB

Tech Stack

ServiceNow
LogicMonitor

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Infrastructure Inspection
Remote Asset Management

Services

System Integration

About The Customer

NTT Com Managed Services is an agile, innovative organization that offers end-to-end global managed services to a variety of customers. Headquartered in Barcelona, Spain, the provider serves customers with a consolidated next-generation process and delivery framework for its solutions. Its customers can take advantage of a single contract, set of SLAs, and one point of contact for all their services. The company manages a vast array of systems and components and requires granular visibility into its IT environment, along with current, accurate configuration data.

The Challenge

NTT Com Managed Services, a global managed services provider, required granular visibility into its IT environment, along with current, accurate configuration data. The provider relied on its ServiceNow configuration management database (CMDB) to provide a single system of record for its IT organization. However, to gain the level of insight required across all these environments, NTT needed a monitoring solution that was tightly coupled with its CMDB. Its existing monitoring system provided some automation but supported only one-way integration with the ServiceNow CMDB. To fully connect the two systems, NTT had to manually specify in the CMDB system the specific components that would be tracked in its monitoring platform.

The Solution

After experimenting with several solutions, NTT migrated to the LogicMonitor platform. LogicMonitor delivers automated hybrid infrastructure monitoring and analytics, integrating smoothly with the provider’s CMDB for enhanced visibility across all of its environments. Although NTT’s previous monitoring solution provided only one-way functionality, LogicMonitor offers bidirectional integration with the ServiceNow CMDB. The deployment of the solution was an easy, seamless process that progressed smoothly.

Operational Impact

Adding and modifying new customer offerings is now simpler and more efficient, improving the organization’s business agility.
The solution also helps NTT increase the quality of its network insight and operations because integrating ServiceNow and monitoring helps ensure that data is reliable.