Navicent Health Builds a Knowledge Management Ecosystem With PolicyTech®
Company Size
1,000+
Region
- America
Country
- United States
Product
- PolicyTech®
Tech Stack
- Document Management System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Waste Reduction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
Services
- System Integration
About The Customer
Navicent Health was incorporated on November 17, 1994 as a nonprofit corporation whose purpose is to coordinate The Medical Center, Navicent Health and other affiliated entities toward the mission: “Together, we elevate health and well-being through compassionate care.” Today, Navicent Health serves Central and South Georgia with more than 1,000 beds for medical, surgical, rehabilitation and hospice purposes, offers over 53 specialties in more than 50 facilities throughout the region, and hosts over 100 medical residents and fellows.
The Challenge
Navicent Health was cited for document control issues with their internally-built SharePoint repository. This led to the task of building ISO 9001 2015 certified policy and procedure management systems for all Navicent hospitals. The challenge was to create and maintain a standardized work environment with consistent document management, information control, and knowledge sharing across the enterprise, which included 12 entities and about 12,000 documents.
The Solution
Navicent adapted PolicyTech as the foundation of their policy and procedure management system. They transitioned from an online collection of policies to a managed process of standardized document control through an evidence-based, data-driven approach to understanding and meeting stakeholder requirements. They crafted strategic plans to manage internal and external knowledge transfers. Ultimately, Navicent created a knowledge management ecosystem consisting of 4 key elements: A system, founded on PolicyTech, that enabled Navicent to create an easily accessible well of knowledge through visible workflows and dashboards. A process that utilizes electronic workflows and automation to standardize work, perform audits, conduct reporting and apply corrective action. A transformational culture that challenges traditional paradigms and rewards innovation. Continuous improvement through an outcome-based approach that measures the impact of actions across the enterprise.
Operational Impact
Quantitative Benefit
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