Case Studies > Natural Resources Firm Standardizes on Ultimus to Accelerate Operational Effectiveness

Natural Resources Firm Standardizes on Ultimus to Accelerate Operational Effectiveness

Customer Company Size

Large Corporate

Product

Ultimus Digital Process Automation Suite

Tech Stack

Low-code software technologies

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Digital Expertise
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Oil & Gas

Applicable Functions

Business Operation

Use Cases

Asset Health Management (AHM)
Process Control & Optimization

Services

Software Design & Engineering Services
System Integration
Training

About The Customer

The customer is one of the world’s largest producers and transporters of liquefied natural gas. They embarked on an ambitious program to accelerate operational effectiveness by automating a wide range of enterprise, cross-functional, and department-level business processes. The customer aimed to deliver quick, visible wins to secure additional funding for expanding their efforts. They sought to avoid the complexity and high total cost of ownership that often result from uncoordinated and tactical efforts. The customer wanted to avoid past mistakes, such as having to learn and support multiple automation platforms, expensive custom coding workarounds, architectures that do not support reuse and consistency, and user interfaces that drive up training costs and discourage user adoption.

The Challenge

Our customer, one of the world’s largest producers and transporters of liquefied natural gas, embarked on an ambitious program to accelerate operational effectiveness. At the core of this effort is the automation of a wide range of enterprise, cross-functional, and department level business processes. To make an undertaking of this scale successful, our customer sought to deliver initial quick, visible wins that would ensure additional funding to expand their efforts. As the program expanded, they sought to avoid the explosion of complexity and total cost of ownership that results from diffuse, uncoordinated, and tactical efforts. To make this plan a success, our customer sought to avoid the mistakes of the past: having to learn and support multiple automation platforms to handle the full range of processes they would need to automate; expensive custom coding workarounds to address missing platform functionality; architectures that do not support reuse and consistency; and confusing, inconsistent, and unfriendly user interfaces that drive up training costs and discourage user adoption.

The Solution

The Ultimus Digital Process Automation Suite was chosen for its comprehensive and well-thought-through digital process management system. Unlike other low-code software technologies, Ultimus' 'industrial' approach allows organizations to create a 'software factory' that makes the application composition vision a reality. The suite provides a standardized architecture that addresses process, case, task, and integration scenarios. It includes common portal, application, and usability functionalities that are pre-implemented, consistent, and no longer part of the development process. The suite also allows for the creation of reusable, inherently interoperable digital assets, reducing the need for expensive, one-off custom programming. The 'compose by reference' model reduces complexity and makes global and family-level changes fast and error-free. Ultimus solution experts co-developed initial solutions with the customer’s business analysts and process owners to provide real-world experience and create the composable Ultimus assets and solution family structure. This minimized long-term cost of ownership and maximized business agility. Within a few months, the company was able to quickly bring new hires up to speed and implement solutions independently.

Operational Impact

The customer’s initial automation efforts have been highly successful, securing funding for dedicated new automation hires to expand their automation effort.
High levels of satisfaction were reported among process owners, implementers, and end users alike.
The Ultimus DPA Suite was used to create 12 automated business process applications used by over 2,000 employees.
These solutions span a wide range of use cases, including Risk Assessment Process, Asset Relocation and Disposal Approvals, and Incident and Security Investigation Management.
The customer attributes their success to Ultimus’ unique strategically oriented platform architecture and its customer success engagement model.

Quantitative Benefit

In a little less than a year, the Ultimus DPA Suite was used to create 12 automated business process applications.
These applications are used by over 2,000 employees.