MySafety: Increase Safety Culture and Performance with Intelligent Incident Data and Technology
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- SpheraCloud Health and Safety Software
Tech Stack
- Data Analytics
- Mobile Technology
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Big Data Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Retail
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- Data Science Services
- System Integration
About The Customer
The Co-op is one of the world’s largest consumer co-operatives with interests across food, funerals, insurance, legal services and health. The company was founded in 1863 and is based in Manchester, United Kingdom. Today, Co-op has over 57,000 employees and generates a revenue of £11.2 billion. The company operates in a sector that is vulnerable to a wide range of incidents, from workplace accidents to antisocial behavior, as well as the verbal abuse and physical assault of colleagues. To ensure the safety of its workforce and improve the safety culture, Co-op decided to establish a new incident reporting and management system, accessible to all colleagues and contractors.
The Challenge
The Co-op, a large consumer co-operative with interests across various sectors, was facing challenges in ensuring the safety of its workforce. The retail sector is vulnerable to a wide range of incidents, from workplace accidents to antisocial behavior, as well as the verbal abuse and physical assault of colleagues. To improve the safety culture, Co-op decided to establish a new incident reporting and management system, accessible to all colleagues and contractors. The safety strategy went beyond the collection and reporting of incidents and near misses. An important success factor for establishing a broad and efficient safety culture and protecting the workforce was to evaluate the collected data with advanced data analytics capabilities to spot underlying trends and risk profile sites, ensure compliance and enable better decision-making. Due to Co-op’s complex safety requirements and the need to cover all its stores, future-ready mobile technology was needed.
The Solution
SpheraCloud Health and Safety Software was implemented at Co-op in October 2019. In addition to the Incident Management module, the solution includes further modules such as Data Collection, Action Items, Advanced Analytics, Risk Assessment and Audits. Based on the reporting tool’s broad accessibility to all colleagues and contractors, the number of reported incidents has been high from the beginning and surpassed the one millionth event in July 2022. At first glance, high case numbers appear somewhat problematic, but each recording of an event provides valuable insights to predict and prevent future incidents. As Co-op was dealing with a significant number of events that they had to triage, they have built logic into their system, which allows them to automatically classify incidents by their severity and automate reports and notifications. Their physical assault triage process has been recognized as market-leading by the U.K. National Business Crime Centre and is shared nationally to drive change for more safety in the entire industry.
Operational Impact
Quantitative Benefit
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