Nintex > Case Studies > Muntajat's Efficiency Boost with Nintex: A Case Study

Muntajat's Efficiency Boost with Nintex: A Case Study

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Sensors - Chemical Sensors

Applicable Industries

Chemicals
Education

Applicable Functions

Logistics & Transportation
Sales & Marketing

Use Cases

Last Mile Delivery
Virtual Training

Services

System Integration
Training

About The Customer

Muntajat, officially known as Qatar Chemical and Petrochemical Marketing and Distribution Company Q.J.S.C., is a state-owned company in Qatar. Established in 2012, Muntajat manages the marketing, sales, and distribution of 10 million tons of chemicals and petrochemicals to 120 countries. The company's primary goals include reducing lead times and enhancing customer experience, which necessitates efficient and streamlined business processes. Muntajat operates in the advanced manufacturing industry and is a significant player in the chemical and petrochemical sector.

The Challenge

Muntajat, a Qatar-based company responsible for the marketing, sales, and distribution of 10 million tons of chemicals and petrochemicals to 120 countries, was grappling with inefficient, paper-based, and partially digitized processes. The company was dealing with a challenging SAP interface and manual approvals, which were causing delays and inaccuracies. The manual processes were particularly cumbersome in the HR department, where employees had to use paper-based forms for various requests, including leave, exit permits, and travel authorization. The process was time-consuming and prone to errors, with employees often using outdated forms and having to restart the approval process. The company needed a solution to streamline these processes, reduce lead times, and enhance the customer experience.

The Solution

Muntajat turned to Nintex Workflow and Nintex Forms to streamline and automate its processes. The company implemented Nintex's solutions to automate everything from leave requests, exit permits, and travel authorization, to expense and overtime requests. The Nintex solution integrated with SAP, automatically filling in the employee's name and title, and pulling in the name of the line-of-business manager and department head. The Nintex workflow also automatically completed customs reports and integrated expense requests upon an employee's return from a trip. The solution also included a feature called LazyApproval, which allowed the CEO to approve requests through his iPad email app, eliminating the need to log into the system. The HR department, where manual requests used to begin, saw a significant increase in efficiency and accuracy.

Operational Impact

The implementation of Nintex Workflow and Nintex Forms brought about significant operational improvements for Muntajat. The automation of various processes, including leave requests, exit permits, and travel authorization, eliminated the need for paper-based forms and reduced the chances of errors. The integration with SAP ensured that the right information was entered into the right form and reached the right person with the appropriate travel documentation. The LazyApproval feature provided convenience for the CEO, allowing him to approve requests without having to log into the system. The HR department, which was previously burdened with manual requests, saw a significant increase in efficiency and accuracy. The Nintex solution also automated the completion of customs reports and integrated expense requests, further streamlining the company's operations.

Quantitative Benefit