Municipality Groningen's 20-Year Journey with AMCS Software
Customer Company Size
Large Corporate
Region
- Europe
Country
- Netherlands
Product
- AMCS Enterprise Management
- Mobile Workforce tablet solution
- Qlikview
- Diftar waste registration system
Tech Stack
- AMCS platform
- Qlikview
- Diftar waste registration system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
- Environmental Impact Reduction
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Facility Management
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Digital Twin
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Data Science Services
- Software Design & Engineering Services
About The Customer
Municipality Groningen is dedicated to creating a pleasant and sustainable living environment for its residents, known as Stadjers. The municipality is responsible for a wide range of services, including road and sewer maintenance, urban tree and shrub care, and daily waste collection. They also offer commercial services such as corporate waste collection, pest control, graffiti removal, and container hire. With a fleet of over 200 trucks, 40 Ravo sweepers, and 20 tractors, the municipality employs nearly 700 workers who are a familiar presence in the community. IT plays a crucial role in their operations, with various software applications from the AMCS platform being integral to their daily activities.
The Challenge
The greatest challenge for Municipality Groningen was to centralize all branches of their service into a single system. Each service branch previously worked with its own software, which required significant effort to integrate into a centralized system. The goal was to streamline operations and improve efficiency across various activities such as cleaning, waste collection, and commercial business activities. The integration process involved automating numerous tasks and collecting data for analysis to optimize operations. The challenge was not only technical but also involved ensuring that the new system was user-friendly and could be seamlessly adopted by the workforce.
The Solution
Municipality Groningen implemented the AMCS Enterprise Management back office software to centralize their service branches into a single system. This integration allowed them to automate a wide range of activities, from waste collection to personnel management. They also adopted the Mobile Workforce tablet solution, replacing all on-board computers in their trucks with iPads. This new system provided real-time tracking and scheduling capabilities, making it easier for dispatchers to manage workloads and optimize routes. Additionally, they utilized Qlikview for data analysis and the Diftar waste registration system to enhance their waste management processes. The new system has made operations more efficient, user-friendly, and environmentally friendly.
Operational Impact
Quantitative Benefit
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