Multinational Engineering Firm Slashes Software Spend and Frees Up IT Team for Core Tasks
Company Size
1,000+
Product
- 1E Shopping
- ConfigMgr
Tech Stack
- Software Shopping portal
- Automation of software delivery
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Procurement
Use Cases
- Process Control & Optimization
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
About The Customer
This multinational professional services firm operates on a global scale, with employees spread across various regions. The firm provides a wide range of engineering and professional services, catering to diverse industries and sectors. With a large workforce, the company faces the challenge of managing software requests and installations efficiently. The firm aims to streamline its IT operations to enhance productivity and improve the relationship between employees and the IT department. By implementing automated solutions, the company seeks to reduce unnecessary software spending and free up the IT team to focus on core tasks and new projects.
The Challenge
The company’s process to request and install software on end-users’ PCs was lengthy and resource intensive, hampering productivity and damaging the employees’ relationship with the IT department. The firm was spending too much on software outside of its enterprise agreement, as users were unaware of the cost implications. To resolve these issues, the company wanted an automated solution where users could choose, download and install software themselves quickly and easily, whilst being fully informed of the cost implications.
The Solution
The organization selected 1E Shopping to provide user-centric downloads and installs of software, with management of the approval process and automation of the delivery through ConfigMgr. Now, users go to the company-branded Software Shop portal from where they can choose, download and install or reinstall software within minutes. This solution automates the software delivery process, ensuring that users are fully informed of the cost implications before making any software requests. The automation of the approval and installation process not only saves time but also reduces the burden on the IT team, allowing them to focus on more strategic tasks.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
