NETSCOUT > Case Studies > Multi-national Oil and Gas Company Relies on NETSCOUT for Application Service Performance

Multi-national Oil and Gas Company Relies on NETSCOUT for Application Service Performance

Company Size

1,000+

Country

United States
Worldwide

Product

vSCOUT
nGeniusONE
InfiniStream

Tech Stack

Virtualized Infrastructure
Private Cloud
Web-based Services

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration
Infrastructure as a Service (IaaS) - Hybrid Cloud
Infrastructure as a Service (IaaS) - Private Cloud

Applicable Industries

Oil & Gas

Applicable Functions

Business Operation
Discrete Manufacturing

Use Cases

Predictive Maintenance
Process Control & Optimization
Remote Asset Management

Services

Software Design & Engineering Services
System Integration

About The Customer

The customer is a century-old, multinational oil and gas company. It is a major Fortune 500 company with more than $1 billion in annual revenue. With thousands of employees working around the globe, this company is one of the largest integrated refiners, marketers of petroleum products, and chemical manufacturers in the world, producing essential commodities that include fuels, lubricants, and specialty chemical products. The complex design of multiple data centers, countless interconnected manufacturing & research facilities makes their enterprise network a critical part of the company’s day-to-day operation and business success.

The Challenge

The multinational oil and gas company was under significant pressure to do more with a reduced budget. The company recognized the vital role the IT organization must play in helping to improve the business and deliver business projects on time. The chief information officer (CIO) and IT identified several-dozen key corporate applications that were deemed instrumental for delivering value to the business. Some of these applications were manufacturing, tax, and international finance services used globally across the company. Many were custom applications, web-based services, and/or relied on SAP and Citrix services for operation. In order to ensure these key application services were available around the clock and around the world, IT needed greater visibility into their virtualized private data centers that hosted them. Any delays or outages in these critical services would be harmful to various business units.

The Solution

To mitigate its application performance and service assurance issues, the oil and gas company turned to long-time partner, NETSCOUT, whose solutions were already being utilized across the organization’s private network. vSCOUT software-based instrumentation was selected by the application operations group and deployed across the company’s virtualized environment on front-end, middleware, database and application servers, and in their Web, Citrix, and SAP servers. The vSCOUT software complements existing Adaptive Service Intelligence™ (ASI)-based InfiniStream® hardware and software instrumentation to provide the same level of visibility within virtualized infrastructures. The more than 100 vSCOUT’s strategically implemented on critically important servers across the company’s virtualized environment, was a cost-effective extension of the existing nGeniusONE® platform and InfiniStream appliances already in use by the IT organization.

Operational Impact

The visibility and analysis made possible by NETSCOUT enabled the IT team to protect the company’s core business activities.
The IT team now benefits from a complete, holistic view of their application delivery environment, with added visibility into the virtualized servers hosting their key business applications.
The application operations team is now able to effectively troubleshoot issues impacting key application services.
Improved collaboration between application operations and network operations.

Quantitative Benefit