MSP in a Box Moves from ConnectWise – Switches its Members to BMS by Kaseya
Company Size
1,000+
Region
- America
Country
- United States
Product
- BMS by Kaseya
- VSA by Kaseya
- IT Glue
Tech Stack
- Multi-Tenant Architecture
- REST API
- Remote Monitoring and Management (RMM)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- Software Design & Engineering Services
- System Integration
About The Customer
The 20 is a group of MSPs, each maintaining its own brand identity, that shares technology, tools, and resources to grow their bottom line. Specialties include business development, remote monitoring and patching services, 24/7/365 help desk, sales coaching, backup disaster recovery, and MSP business consulting. The organization provides business development for MSPs by supplying the tools and other valuable resources to help scale their business. The group shares the same solutions provided on an on-demand basis, leveraging the BMS infrastructure to offer a tailored, high-quality platform for its members.
The Challenge
The 20 initially adopted ConnectWise as its PSA, but as the size and demand of the group grew, it expanded beyond the tool’s existing functionality. The system slowed dramatically as more clients were added, and it couldn't handle the additional workloads. ConnectWise was not made to be multi-tenant, and forcing it to handle multi-tenant needs became cumbersome and inefficient. Conkle began looking for a PSA solution that was designed to be multi-tenant or a vendor willing to make its tool tenant-friendly.
The Solution
Conkle reached out to Kaseya in late 2016, and Kaseya CEO Fred Voccola responded positively. Kaseya agreed to re-architect BMS into a multi-tenant solution that would integrate with all of The 20’s tools. Kaseya also built a migration tool to help move MSPs from ConnectWise to BMS. The new features and functionality contained in BMS made it a no-brainer to switch. The 20 now uses multiple solutions from Kaseya, including BMS, VSA, and IT Glue, all centrally managed for all member companies. The multi-tenancy means MSPs can manage multiple clients from the same highly scalable PSA.
Operational Impact
Quantitative Benefit
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