Motorola Solutions: Streamlining Operations with Integrated Tech Ecosystem

Motorola Solutions is a global leader in public safety and enterprise security. The company specializes in solutions like land mobile radio communications, video security, access control, and command center software. These solutions create the most integrated technology ecosystem to make communities safer and help businesses stay productive and secure. With over 10,000 employees, Motorola Solutions is headquartered in the USA and operates in the Telecom & Media industry. The company is data-driven and relies heavily on integrations with tools such as Tableau, Snowflake, and Alteryx to understand and infer data.

Motorola Solutions, a global leader in public safety and enterprise security, was facing several operational challenges. The company was struggling with poor process visibility due to the use of multiple tools for similar use cases, which resulted in data silos. The leadership team was in dire need of a system that could provide a comprehensive view of the enterprise's business operations. Another challenge was the lack of integrations. As the users frequently interacted with, inputted, or pulled data, a system that supported integrations with multiple tools was necessary. Additionally, the company was experiencing a lag in business process updates. As business processes evolve over time, Motorola Solutions needed a system that could keep pace with these changes.

To address these challenges, Motorola Solutions initially attempted a DIY approach to build their automations using Google Forms, App Scripts, and Microsoft Excel. However, this approach proved to be inadequate as they couldn't manage all the scripts from a single location, the macros became unwieldy, and each product required extensive expertise and additional training. Moreover, none of these options could address a core challenge: routing approvals to different people in the company based on region. Consequently, Motorola Solutions transitioned to a more robust platform, Kissflow, which could solve their problems quickly. Kissflow was used primarily by the Project Management Office, Business Tools/Software Deployment/Integration, and Finance, Legal, and Order Management. With Kissflow, they could create and execute workflows for all the functions and ensure that every approval/rejection was recorded at every step. Furthermore, Kissflow's API allowed them to access specific workflows, execute actions, pull data from the workflow, and add it to their data model.

• The implementation of Kissflow has led to a significant improvement in Motorola Solutions' operational efficiency. The platform's integration with Snowflake and Tableau has saved time, improved data quality, and automated business processes. This seamless integration has streamlined day-to-day operations, enhancing efficiency and eliminating manual tasks, resulting in increased productivity. Furthermore, the reports and analytics feature of Kissflow has been instrumental in tracking the progress of change and identifying the need for course correction. The ease of integration with third-party tools has also enhanced the productivity and work experience of users. Looking ahead, Motorola Solutions plans to further enhance their efficiency by integrating Kissflow with additional existing applications.

• Motorola Solutions has achieved substantial time savings in process development and approval procedures.

• The company has significantly reduced process development and cycle time.

• Motorola currently has 1,400 active users on the Kissflow platform.