Moneris Delivers Self-Service BI to More Than 300,000 Customers and Employees
Company Size
1,000+
Region
- America
Country
- Canada
Product
- Merchant Direct
- WebFOCUS
- iWay Software
Tech Stack
- IBM DB2
- IBM z/OS mainframe
- Microsoft SQL Server
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Quality Analytics
- Supply Chain Visibility
Services
- Data Science Services
- System Integration
About The Customer
Moneris Solutions is Canada’s leading technology merchant credit card processing company. The company was formed in December 2000 as a result of a joint investment between the Royal Bank Financial Group and the Bank of Montreal. For years, these companies have provided businesses with advanced, easy-to-use, point-of-sale solutions designed to electronically process and authorize credit and Interac transactions, including customized loyalty card transactions. They formed Moneris Solutions to leverage the synergies between the two companies and provide information-based services to their customers. The company processes 1.7 billion transactions each year.
The Challenge
Moneris Solutions, a leading credit card technology merchant-processing company in Canada, wanted to provide value-added services to its merchants by allowing them to view their debit, Visa, and MasterCard transaction data online. The company also wanted to empower its employees with self-service access to vital information. The challenge was to use business intelligence (BI) to create a self-service web application so customers can obtain a customized view of card payment activity, and access consolidated statements and reports via the Internet. The company also aimed to deploy self-service applications in various internal departments.
The Solution
Moneris Solutions implemented Information Builders’ WebFOCUS business intelligence (BI) platform as its enterprise BI standard. This allowed the company to deploy Merchant Direct, an application that allows merchants to view their Interac, Visa, and MasterCard transaction data online. Merchant Direct also enables customers to access consolidated statements and reports, and to obtain a customized view of card payment activity. The self-service application makes it easy to access information about cash flow and consolidated statements, enabling merchants to spend more time focusing on their business and customers, and less on routine administrative tasks. The company also deployed WebFOCUS applications across its enterprise, including the construction of intranet-based reporting applications for several functional areas of the corporation such as sales, management, finance, credit risk, marketing, and operations.
Operational Impact
Quantitative Benefit
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