Modernizing Recruitment: AHRC Nassau's Journey to Cut Ghosting by 30%

AHRC Nassau is a chapter of The Arc New York, a charitable organization that supports over 2,200 people with intellectual and developmental disabilities throughout Nassau County. The organization operates various facilities, including schools, health clinics, and a farm, to meet the community's evolving needs. It employs more than 3,500 people, many of whom require specialized training. The organization constantly has over 500 positions open, requiring a robust and efficient recruitment process to meet the demand.

AHRC Nassau, a chapter of The Arc New York, was struggling with outdated manual processes in its recruitment efforts. The organization, which supports over 2,200 people with intellectual and developmental disabilities throughout Nassau County, found it challenging to attract diverse candidates. AHRC Nassau operates a variety of facilities, including schools, health clinics, and a farm, and employs over 3,500 people, many of whom require specialized training. With more than 500 positions open at any given time, the organization's talent team was in dire need of a modern tech stack to meet the demand and streamline their recruitment process.

To modernize its recruitment process, AHRC Nassau adopted a best-in-class Applicant Tracking System (ATS) from iCIMS. This system helped the team speed up hiring processes and stay competitive in a fast-paced market. The ATS dashboard allowed candidates to indicate how they were referred to the organization and self-identify, providing the talent acquisition (TA) team with insights into sourcing a diverse pool of candidates. Furthermore, AHRC Nassau adopted iCIMS Text Engagement for pre-interview screening, which significantly sped up the process. Instead of making individual phone calls, team members could send a blast to 100 people with a single click, saving hours of recruiters' time.

• The adoption of iCIMS ATS and Text Engagement tools has revolutionized AHRC Nassau's recruitment process. The new system has not only sped up the hiring process but also made it more efficient and effective. The ability for candidates to self-identify and indicate their referral source has provided the TA team with valuable insights, enabling them to source a more diverse pool of candidates and advance their DEI initiatives. The text engagement tool has been a significant time-saver, reducing the time spent on pre-interview screening and increasing the number of booked interviews.

• Hired more than 800 clinical and non-clinical employees in a challenging labor market

• Increased hires of candidates of color by 15%

• Increased hires of candidates with disabilities by 5%