Mobil Oil Company Health Insurance Fund
Company Size
1,000+
Region
- Europe
Country
- Germany
Product
- DocuWare
Tech Stack
- SQL
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
Use Cases
- Remote Asset Management
Services
- System Integration
About The Customer
The Mobil Oil Health Insurance Fund is a corporate health insurance company that experienced a rapid growth from 3,000 members in 1999 to over 500,000 members in 2002. The company strives for an efficient organization, lean administration, and superior customer service. The company was flooded with new members due to a change in law in 1999 which opened corporate health insurance companies to external members. The company had to deal with mountains of paper and growing manual filing cabinets. The company decided to implement a document management system in 2000 to manage the internal paper flood and provide fast answers to its members.
The Challenge
The Mobil Oil Health Insurance Fund experienced a rapid growth from 3,000 members in 1999 to over 500,000 members in 2002. This growth was due to a change in law which opened corporate health insurance companies to external members. The rapid influx of members posed significant challenges for the staff, organization, and IT infrastructure. Mountains of paper started to pile up and the manual filing cabinets appeared to be growing unrestrictedly. In order to have fast answers for its members and to manage the internal paper flood, the Insurance Fund decided to implement a document management system in 2000. The electronic filing system was meant to create “space for employees instead for files” and shorten filing and research procedures.
The Solution
The company implemented DocuWare, a document management system, to file all documents electronically into a collective document pool. This allowed all employees to gain immediate access to the required documents and members could also get direct access to their personal data via the Internet. The company also introduced a digital signature process to accompany the electronic filing. The company used signature cards from the trust center Telesec for digital signatures. The company also implemented an interface between the document management system and the digital signatures. The interface was based on SQL functions. The company also allowed members and their employers to access relevant documents via different areas of the so-called online office.
Operational Impact
Quantitative Benefit
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