Miller Zell Successfully Upgrades from World to E1
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- JD Edwards EnterpriseOne (E1)
- RF-SMART
- JD Edwards World
Tech Stack
- Cloud-based ERP
- RPG-based system
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries
- Retail
- Professional Service
Applicable Functions
- Warehouse & Inventory Management
- Business Operation
Use Cases
- Inventory Management
- Process Control & Optimization
- Warehouse Automation
Services
- System Integration
- Training
About The Customer
Miller Zell is a company that creates integrated retail designs for customers such as Coca-Cola, Wal-Mart, and Lowe’s. They handle everything from design to roll-out, providing a comprehensive service to their clients. Despite not being a household name, their products are widely encountered in many retail locations. With an impressive portfolio and three specialized practices, Miller Zell's leadership decided that their enterprise solutions should be equally impressive. The company has a strong focus on digital innovation and streamlined processes, which led them to seek an upgrade in their ERP systems.
The Challenge
A long-time JD Edwards World customer, Miller Zell was a paper-intensive operation with heavy customizations to World. Attempting to update an outdated ERP via third-party applications led to high maintenance costs and did not provide any mobile efficiencies. Additionally, an RPG-based system is not practical in today’s standards of coding language. With Miller Zell’s leadership focusing on digital innovation and streamlined processes, they searched for an ERP platform that was a sound financial decision and had a proven track record. After comparing several top-tier solutions, Miller Zell made the decision to move from World to EnterpriseOne.
The Solution
Miller Zell decided to upgrade from JD Edwards World to JD Edwards EnterpriseOne (E1). The transition was facilitated by RF-SMART, which ensured that the warehouse operations remained undisrupted. RF-SMART for World and RF-SMART for E1 have similar screen setups and flows, making the transition seamless for the warehouse staff. The move to E1 allowed Miller Zell to eliminate many modifications and add new functionalities like Labor Management Reporting. This new functionality enables them to track metrics such as order picking time, worker efficiency, error rates, and the cost of mispicks. The data collected will be used to analyze costs and improve worker performance. The RF-SMART team worked closely with Miller Zell to ensure a smooth go-live, aligning their functionality with Miller Zell's goals.
Operational Impact
Quantitative Benefit
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