Mid-Sized Education Company Automates to Work Smart and Fast
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Automox
Tech Stack
- PowerShell
- BASH
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
A mid-sized education company combines cutting-edge adaptive technologies with human scoring to evaluate language proficiency, placement, and professional development tests. The company is proud to have introduced the world's first online language proficiency assessments, aiming to inspire learners to achieve growth and empower teachers to enhance their effectiveness. The IT Department supports both macOS and Windows endpoints to enable compatibility for all users. The company's dedicated IT Manager, Michael King, leads a small but mighty team that focuses on maintaining the security, deployment, and overall maintenance of endpoints. They work tirelessly to maintain a smooth and secure experience for all their users.
The Challenge
This company was in need of a solution that could solve for endpoint visibility and creating next-generation security and efficiency. The IT team, led by Michael King, was looking for complete visibility into the company's endpoints across all full-time employees. King aimed to usher in a new era of simplicity to increase security and overall resource efficiency. Before King's arrival, all endpoint patching was accomplished manually, relying on each end user to push updates to their own laptops. King wanted a solution his team could control that would require no additional work from any of the workplace's non-IT employees, allowing them to focus on their strategic and mission-aligned work.
The Solution
King’s biggest goal was to find a single, unified solution. Since employees worked on both Windows and Mac computers (a 50/50 split), finding a single patching solution seemed nearly impossible. However, with Automox, King’s team can now monitor both operating systems and see patches going through to remediate vulnerabilities whether the end user is online or not. King has also automated deployment onto both OSes. King said some of the most useful tools he’s implemented are the third-party remediation options within the Automox console. He can now view what’s installed, what’s outstanding, and deploy and remediate installations – at scale and in no time at all. King uses both PowerShell scripts and BASH scripts to create Worklets and reduce manual tasks for his team. He also states the Automox Community has been an incredible resource for group-think and sourcing Worklets to solve everyday problems.
Operational Impact
Quantitative Benefit
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