Methodist Healthcare of San Antonio Enhances JCAHO Compliance
Company Size
1,000+
Region
- America
Country
- United States
Product
- NAVEX Global’s PolicyTech
Tech Stack
- Policy Management Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
Use Cases
- Regulatory Compliance Monitoring
Services
- System Integration
About The Customer
Methodist Healthcare System of San Antonio (MHS) is composed of seven hospitals with more than 6,000 employees including 2,000 physicians in 15 healthcare facilities around the San Antonio, Texas area. MHS sees more than 250,000 patients a year. MHS is the largest healthcare provider in the San Antonio, Texas area. As such, its policy and procedure management needs are significant.
The Challenge
Methodist Healthcare System of San Antonio (MHS) was using a document management system that was not efficient. The system used primitive search methods, did not support uploading of documents and routinely lost or truncated documents within the system. This caused great difficulty during essential Joint Commission surveys. The Joint Commission audits identified areas of weakness in MHS’s policy management system. Surveyors discovered that employees could not find documents in MHS’s electronic policy manager and some policies were not kept current. Additionally, policy documents were difficult to find and difficult to edit. These shortcomings alerted MHS officials to the need for improved policy management.
The Solution
To remedy the problem, MHS now operates NAVEX Global’s PolicyTech policy management software, making the process more reliable with automated policy tracking, readership quizzing and the multipurpose use of PPM documents. The software gave MHS a convenient way to store policies and procedures with a robust search engine, automated review and approval system, and the ability to infuse pictures, links and videos into the documents making it a multifunctional document storage tool. NAVEX Global’s wide array of policy-specific features made it an easy choice to implement at MHS’s multiple healthcare facilities. The prominent features allow document administrators to view documents in each step of the draft, review and approval process, as well as create reports of which readers have read—or have not read—each document. Reviewers use Microsoft Word™ reviewer tools to edit and make suggestions to documents all along the approval process.
Operational Impact
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