Mercy Health: Premier healthcare provider in Ohio achieves PCMH and ACO success with Watson Health’s population health platform
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- IBM® Explorys EPM: Measure
- IBM® Explorys Platform
Tech Stack
- Cloud-based analytics
- Big Data
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Quality Assurance
- Business Operation
Use Cases
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
Mercy Health is a premier healthcare provider with 450 health facilities located in Ohio and Kentucky. The organization has been serving patients for more than 160 years. At the heart of their services are 23 award-winning hospitals that provide easy access to leading physicians, advanced technology, experienced and compassionate caregivers, and a wide range of care. Services include care for all aspects of life from maternity to senior care, primary and specialty care physician practices, outpatient centers, social service agencies and fitness centers to a variety of outreach programs. Mercy Health features a staff of 32,000 employees and has 2,800 employed and affiliated physicians who represent a wide array of medical and surgical specialties.
The Challenge
Mercy Health, a premier healthcare provider with 450 health facilities located in Ohio and Kentucky, decided to transition to a Patient Centered Medical Home (PCMH) model. The organization first needed to meet all National Committee for Quality Assurance (NCQA) certification requirements within a 15-month time frame. At the same time, Mercy Health was working to integrate its Accountable Care Organization (ACO) and future bundled care initiatives across its entire network, which includes 147 PCP offices in Ohio and Kentucky. To support these initiatives, Mercy Health engaged Watson Health, a leader in big data-driven healthcare transformation, to use its cloud-based platform to manage populations, engage patients, and meet PCMH and ACO goals.
The Solution
To support its strategic initiatives – population health management, PCMH, ACO, bundled payment models – as well as meet the aggressive NCQA’s PCMH certification timeline, Mercy Health chose Watson Health’s intuitive cloud-based analytics solutions for reporting, clinical integration, at-risk population health management, and cost-of-care measurement. Watson Health’s straightforward implementation process and extremely intuitive interface is what set it apart from the rest of the pack. Designed and inspired by physicians, Watson Health provides the healthcare industry a protected, cloud-based analytics platform that harnesses big data for clinical integration, predictive analytics, and business intelligence; all within a timeframe and budget that met Mercy Health’s needs.
Operational Impact
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