Merck KGaA: Organization Development Leads the Charge to Achieve Value Through Analytics
Company Size
1,000+
Region
- America
- Asia
- Europe
Country
- Germany
Product
- Visier
- SAP
- SuccessFactors HRSuite
Tech Stack
- People Analytics
- Data Integration
- Real-Time Data Access
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Healthcare & Hospitals
- Life Sciences
- Pharmaceuticals
Applicable Functions
- Business Operation
- Human Resources
Services
- System Integration
- Training
About The Customer
Merck KGaA, based in Darmstadt, Germany, is a leading science and technology company specializing in healthcare, life sciences, and performance materials. With over 50,000 employees, the company focuses on developing technologies that enhance life, ranging from biopharmaceutical therapies for cancer and multiple sclerosis to advanced systems for scientific research and production. In 2016, Merck KGaA generated sales of €15 billion across 66 countries. The company is deeply involved in digitalization initiatives, including the Connected Labs project in the Life Science sector and the use of digital sensor technology in manufacturing. These initiatives aim to improve processes and quality data analysis, driving the transformation of work through digital HR and people analytics.
The Challenge
Until 2011, Merck KGaA's talent processes were managed locally, leading to inconsistent data and analytics across regions. This lack of standardization hindered the ability to correlate data and derive meaningful insights. The company aimed to standardize and integrate its talent processes globally to enable a unified data view. This involved moving recruiting, performance, compensation, and succession planning to standardized global processes. The goal was to create integrated processes that would allow for better analysis and decision-making. Additionally, Merck KGaA needed to address data privacy and regulatory issues, particularly in collaboration with their Works Council.
The Solution
Merck KGaA implemented Visier to consolidate over 45 million data points from various sources, including SAP, SuccessFactors HRSuite, and external providers. The data was organized within Visier using chapters and presented in a user-friendly slide format. This allowed managers and HR colleagues to access real-time data and insights for decision-making. The implementation focused on enabling leaders to use analytics for organizational and people decisions. Merck KGaA's approach combined Organization Development (OD) and People Analytics, providing practical and differentiated support to the business. The team worked closely with HR and business leaders, leveraging analytics insights to deliver business-specific consulting. They also collaborated with external partners to integrate internal and external trends, enhancing the value delivered.
Operational Impact
Quantitative Benefit
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