RingCentral > Case Studies > MEP Health's Transition to Flexible and HIPAA Compliant Communication with RingCentral

MEP Health's Transition to Flexible and HIPAA Compliant Communication with RingCentral

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Technology Category
  • Cybersecurity & Privacy - Security Compliance
  • Networks & Connectivity - 5G
Applicable Industries
  • Healthcare & Hospitals
  • Telecommunications
Applicable Functions
  • Quality Assurance
Use Cases
  • Leasing Finance Automation
  • Search & Rescue
Services
  • System Integration
About The Customer
MEP Health is a healthcare company that partners with hospitals to provide emergency and outpatient care. The company, founded in 1998, is owned and managed by its practitioners. In addition to partnering with hospitals in Connecticut, Maryland, and Massachusetts, MEP Health also provides staffing for urgent care centers and skilled nursing facilities. The company treats more than 500,000 patients annually and employs 275 people. MEP Health is committed to meeting strict regulatory needs, including HIPAA compliance and the security of protected health information.
The Challenge
MEP Health, an emergency and outpatient care partner for hospitals, was facing challenges with its on-premise phone system. The company, which treats over 500,000 patients annually and provides staffing for urgent care centers and skilled nursing facilities, was struggling with a legacy phone system that was difficult to manage and maintain. The IT staff had to rely on multiple third-party services to keep the system running, which was time-consuming and complicated in terms of administration. Additionally, the company was concerned about meeting its strict regulatory needs, including HIPAA compliance and the security of protected health information (PHI), without sacrificing functionality and features of their communication system.
The Solution
MEP Health found a solution in RingCentral, a cloud communications service that offered robust features and an industry-leading HIPAA solution. The RingCentral HIPAA Business Associate Agreement (BAA) Program was identified as the best option to meet MEP's needs. This program includes a business associate agreement between RingCentral and MEP, as well as ongoing substantiation of the ways that RingCentral safeguards PHI. The transition to RingCentral Office® simplified administration for the IT team, as the system could be managed remotely. Moreover, the cloud communication solution allowed MEP Health to provide its workforce with flexible work schedules and the option to work from home, ensuring that employees stayed connected and productive, regardless of their location.
Operational Impact
  • The transition to RingCentral has significantly improved the operational efficiency of MEP Health. The IT staff no longer has to deal with the complexities and time-consuming tasks of maintaining a legacy phone system with multiple third-party services. The administration of the communication system has been simplified, and the system can even be managed remotely. This has freed up valuable time and resources for the IT team. Additionally, the cloud communication solution has enabled the company to offer flexible work schedules and remote work options to its employees, enhancing productivity and employee satisfaction. The solution also ensures that MEP Health remains compliant with HIPAA regulations and safeguards protected health information effectively.

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