Medical Supplier Gains Complete Visibility Into Distribution Facilities With NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE server appliance
- NETSCOUT Certified InfiniStreamNG software appliances
- nGenius Packet Flow Operating System (PFOS)
- vSTREAM virtual appliances
Tech Stack
- Cloud Computing
- Virtual Environments
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Logistics & Transportation
Use Cases
- Inventory Management
- Supply Chain Visibility
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
The customer is a leading medical supplier that has experienced sustained growth, with year-over-year revenue increases. The company has recently expanded its product portfolio, service delivery capabilities, and market reach through strategic acquisitions. The supplier operates a national distribution network, with regional facilities designed to assure quick fulfillment of online orders for customers requiring these highly specialized and frequently critical products. One of the supplier’s strategic acquisitions had resulted in their company merging with a former competitor and subsequently functioning as the corporate parent for these consolidated businesses.
The Challenge
The medical supplier had recently merged with a former competitor and was facing challenges in integrating the two companies' real-time monitoring environments. Both companies were using NETSCOUT service assurance and smart visibility solutions, but the configurations and usage varied significantly. One of the supplier’s newly acquired distribution facilities was relying on a legacy InfiniStream to generate packet capture (PCAP) exports used in their post-incident forensic analysis activities. However, the appliance was not deployed in a solution architecture equipped to passively monitor the high-volume, north-south network traffic required for proactive nGeniusONE monitoring or provide visibility across the server, network, data center, and cloud/virtual service edges. This became problematic when a distribution outage occurred at the location where this legacy InfiniStream appliance was deployed.
The Solution
The supplier collaborated with their NETSCOUT business partners to redesign their service assurance and smart visibility solution. The new solution included an nGeniusONE server appliance offering enhanced processing, memory capacity, and Unified Communications (UC) analytics support. NETSCOUT Certified InfiniStreamNG (ISNG) software appliances supporting 40GB network speeds were used to generate the NETSCOUT smart data required for continuous and uniform visibility across their enterprise environment. The nGenius PFOS for Certified 5000 Series Packet Flow Switch appliances support 40GB network speeds, while optimizing the flow of packets from the supplier’s network to ISNG appliances and downstream third-party security tools. The IT leadership decided to future-proof the IT environment at the distribution location by deploying vSTREAM virtual appliances that deliver smart visibility into cloud and virtual environments.
Operational Impact
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