Medallia's Transformation of Candidate Experience with iCIMS Talent Cloud

Medallia is a fast-paced Software as a Service (SaaS) company. The company operates in a highly competitive and dynamic environment, which requires it to be proactive rather than reactive. Medallia's Talent Acquisition (TA) team plays a crucial role in the company's operations, as it is responsible for hiring the right talent. The company prioritizes delivering incredible candidate experiences and aims to create a human-centric candidate journey. Medallia is committed to making a candidate feel confident and set up for success during the hiring process.

Medallia, a fast-paced SaaS company, was facing challenges with its Talent Acquisition (TA) team. The team was often found reacting to situations rather than proactively avoiding them. This reactive approach was not conducive to the fast-paced work environment of the company. The company also identified that the manual process it used to extend offers to candidates was inefficient and time-consuming. This was leading to a delay in transitioning from verbal to written offers, which was negatively impacting the candidate experience. The company wanted to prioritize delivering incredible candidate experiences and needed a solution to streamline its processes and become more proactive.

Medallia adopted the iCIMS Talent Cloud to harness real-time reporting and feedback analysis to improve its relationships and optimize processes across the business. The company started gathering candidate feedback at three key moments throughout the hiring process: the recruiter screen, the hiring manager screen, and after the candidate accepts or declines the offer. This real-time feedback helped the company understand the inefficiencies in its processes. Medallia then started using iCIMS Offer Management to accelerate its hiring process and create a more positive candidate experience. The company also plans to automate offer templates by country to create letters faster and more efficiently than the current manual process. With iCIMS Offer Management, Medallia can reduce the time spent on internal back and forth and keep candidates updated on their hiring journey.

• With the implementation of iCIMS Talent Cloud, Medallia was able to transform its hiring process. The company moved from a reactive approach to a proactive one, which allowed it to anticipate and avoid potential issues. The real-time reporting and feedback analysis enabled Medallia to identify inefficiencies in its processes and take corrective action. The use of iCIMS Offer Management helped the company streamline its offer process, thereby improving the candidate experience. The automation of offer templates by country also allowed the company to create offer letters more efficiently. Overall, the solution helped Medallia deliver on its goal of creating a human-centric candidate journey and making a candidate feel confident and set up for success during the process.