ClicData > Case Studies > MDPortals Streamlines Patient Document Tracking with ClicData

MDPortals Streamlines Patient Document Tracking with ClicData

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Technology Category
  • Application Infrastructure & Middleware - Data Visualization
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Healthcare & Hospitals
  • National Security & Defense
Applicable Functions
  • Quality Assurance
Use Cases
  • Leasing Finance Automation
  • Time Sensitive Networking
About The Customer

MDPortals is a company that collects a patient’s medical records from various sources and synthesizes them into one searchable document that can be easily reviewed by doctors prior to patient visits. The documents are interactive and allow doctors to access underlying information, including faxes. The company collects the medical records from all possible sources, including labs, pharmacies, specialists, hospitals, and Healthcare Information Exchange networks (HIEs). MDPortals aims to provide a comprehensive view of a patient's medical history to healthcare providers, enhancing the quality of care and patient outcomes.

The Challenge

MDPortals, a company that collects and synthesizes patient medical records into a single, searchable document, faced a significant challenge in tracking the status of patient record production. The company gathers medical records from a variety of sources, including labs, pharmacies, specialists, hospitals, and Healthcare Information Exchange networks (HIEs), making the tracking process complex and time-consuming. Prior to implementing a new solution, MDPortals logged and tracked status reports on spreadsheets, a manual and inefficient process. The company needed a more streamlined, automated system to track document production and provide real-time visibility to its clients.

The Solution

MDPortals turned to ClicData, a data management and reporting platform, to automate their document tracking systems. ClicData's platform generates automatic reports on the status of patient record production, which are then shared with clients via an easy-to-navigate dashboard. This has enabled MDPortals to provide better service to its clients by giving them real-time visibility into the progress of document delivery. In addition to providing an overview of the production process, ClicData’s dashboards make it easier and faster to drill down on any issues that need to be addressed and to spot check on specific patients. ClicData was chosen for its HIPAA compliance, white-glove services, and reliable platform.

Operational Impact
  • The implementation of ClicData has significantly improved the operational efficiency of MDPortals. The automated tracking process has streamlined operations, reducing the time and effort previously spent on manual tracking via spreadsheets. The easy-to-navigate dashboards provide an overview of the production process, making it easier and faster to address any issues and check on specific patients. This has enhanced the service provided to clients by offering them real-time visibility into the progress of document delivery. Furthermore, the white-glove services offered by ClicData have provided MDPortals with valuable insights, guidance, and rapid technical support, further enhancing their operational efficiency.

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