Case Studies > Massena Memorial Hospital Fortifies Systems Against Ransomware Attacks and Healthcare Breaches with Comodo’s Advanced Endpoint Protection

Massena Memorial Hospital Fortifies Systems Against Ransomware Attacks and Healthcare Breaches with Comodo’s Advanced Endpoint Protection

Company Size

1,000+

Region

America

Country

United States

Product

Comodo Advanced Endpoint Protection (AEP)
Kaspersky Enterprise
Symantec Endpoint Protection

Tech Stack

Auto Containment
Static and Dynamic Analyses
Instant Verdict

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Digital Expertise
Employee Satisfaction

Technology Category

Cybersecurity & Privacy - Endpoint Security
Cybersecurity & Privacy - Malware Protection

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Services

System Integration
Training

About The Customer

Massena Memorial Hospital is a 50-bed accredited healthcare facility located in Upstate New York. The hospital operates nine specialty outreach clinics and employs approximately 400 full-time staff members, including providers, nurses, support staff, and administration. The hospital's IT infrastructure includes 370 endpoints distributed across its main campus and clinics. The hospital is committed to providing high-quality healthcare services to its community and has a strong focus on maintaining the security and integrity of its patient data and systems. Given the increasing threat of ransomware and malware attacks on healthcare facilities worldwide, the hospital's technology team sought to enhance its cybersecurity measures to protect against potential breaches and ensure the continuity of its operations.

The Challenge

Massena Memorial Hospital faced a significant challenge in protecting its systems against ransomware and malware attacks. The hospital's existing endpoint security solution, Kaspersky Enterprise, was deemed insufficient in light of recent high-profile ransomware attacks on healthcare organizations, such as Britain's National Health Service (NHS). These attacks caused severe disruptions, including canceled appointments, diverted ambulances, and delayed test results. The hospital's IT team recognized the need for a more robust and unpenetrable endpoint protection solution to safeguard its operations and patient data. The hospital initiated a thorough vendor evaluation process, considering four other vendors and spending countless hours on demos and testimonials. The goal was to find a solution that could eliminate the 'hour zero' vulnerability, the critical time between when a file is downloaded and when security software determines its safety. The hospital was particularly drawn to Comodo's Advanced Endpoint Protection (AEP) due to its positive relationship with Comodo's SSL certificate business and the product's ability to provide instant containment and verdicts for unknown files.

The Solution

Massena Memorial Hospital selected Comodo's Advanced Endpoint Protection (AEP) as its new endpoint security solution after a comprehensive evaluation process. Comodo's AEP stood out due to its industry-leading auto containment approach, which allows only good applications to run while isolating unknown files in a secure container. This approach ensures that files cannot impact the system until they are thoroughly analyzed and deemed safe. During the demo, a hospital support tech infected his computer with ransomware, and Comodo's solution instantly identified and eliminated the threat, demonstrating its effectiveness. Comodo's AEP provides a proactive approach to stopping malware, eliminating the 'hour zero' vulnerability by delivering instant verdicts for 92% of files within 45 seconds. The remaining 8% of files are escalated to Comodo's expert security analysts, who render a verdict within four hours. This rapid response time is significantly faster than other vendors, which typically guarantee a verdict within 24 hours. Throughout the evaluation and implementation process, Comodo's sales team was highly supportive and offered an affordable approach to malware protection. The hospital's IT manager, Abe Elie Bejjani, emphasized the importance of having a trustworthy and easy-to-manage security solution like Comodo's AEP to ensure the hospital's operations remain secure and uninterrupted.

Operational Impact

Comodo's AEP provided Massena Memorial Hospital with a robust and reliable endpoint security solution, significantly enhancing the hospital's ability to protect against ransomware and malware attacks.
The auto containment feature of Comodo's AEP ensures that unknown files are isolated and analyzed without impacting the hospital's end-user productivity or computer resources.
The hospital's IT team experienced a seamless and supportive implementation process, with Comodo's sales team offering valuable assistance and an affordable approach to malware protection.
Comodo's AEP's instant verdict capability eliminated the 'hour zero' vulnerability, providing rapid identification and containment of potential threats.
The hospital's IT manager expressed confidence in Comodo's AEP, highlighting its ease of management and trustworthiness as key factors in the hospital's return on investment in security.

Quantitative Benefit

92% of files receive a good or bad verdict within 45 seconds with Comodo's AEP.
The remaining 8% of files are analyzed and receive a verdict within four hours, faster than the industry standard of 24 hours.