Manufacturer Assures Successful Migration of Key Applications to AWS Cloud
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG software appliances
- vSTREAM virtual appliances
- nGenius Visibility as a Service (VaaS)
Tech Stack
- Amazon Web Services (AWS)
- ISP Hosting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Cloud Storage Services
- Infrastructure as a Service (IaaS) - Hybrid Cloud
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Discrete Manufacturing
- Logistics & Transportation
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- System Integration
- Testing & Certification
- Training
About The Customer
This worldwide equipment manufacturer, based in the U.S., builds agricultural, construction, and forestry equipment in more than 100 facilities spread across 30 countries. More than 60,000 employees deliver product design, development, production, and sales services, helping the business achieve annual revenues topping tens of billions of dollars. This takes coordination, communications, and collaboration on a global scale. They have come to depend heavily on the efficient, continuous operation of their networked application resources throughout regionally distributed data centers. To ensure quality operation of these applications, they have partnered with NETSCOUT® for nGeniusONE service assurance solutions to ensure high-quality application performance and end-user experience.
The Challenge
The manufacturer was in the process of migrating some critical business services to Amazon Web Services (AWS) and implementing a new Internet Service Provider (ISP) hosting environment in the primary data center. They needed to ensure a consistent highest quality end-to-end visibility in the hybrid cloud. Critically important to their day-to-day operations were key business services, including enterprise resource planning (ERP), SAP, sales operations, inventory management, and customer relationship management (CRM) applications. If any of these applications experience slowdowns or disruptions before, during or after the migration process, the impact on revenue, production, and customer service can become significant. The world was in its earliest stages of dealing with the possibility of dramatically increased remote workers/work-at-home in response to the COVID-19 pandemic. This added to both the importance and urgency of adding visibility for performance analysis for the ISP hosting environment, given the possibility of having tens of thousands of employees working from home around the world.
The Solution
For visibility to assure performance of key business applications that were moving to the AWS cloud, they deployed the vSTREAM virtual appliances along with a virtual nGeniusONE service assurance server. With AWS supporting their production applications, it is critical to maintain the same level of user experience their employees have come to expect. To simultaneously deploy and operationalize these new investments for rapid time-to-value they added NETSCOUT’s nGenius Visibility as a Service (nGenius VaaS). The trained and experienced team of NETSCOUT experts immediately stepped in to implement, configure, and use the nGeniusONE visibility solutions. For visibility to assure availability and performance of all their services across the ISP hosting environment in the data center, they added NETSCOUT Certified InfiniStreamNG 9800 Software Appliances. This visibility and intelligence have become essential with so many of their employees working from home in compliance with the COVID-19 stay-at home directives around the world.
Operational Impact
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