Managed IT Services ensure smooth sailing for Norwegian’s vital reservation system
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- 11:11 Managed Services
Tech Stack
- Disaster Resiliency Systems
- Reservation System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Brand Awareness
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Marine & Shipping
Applicable Functions
- Sales & Marketing
- Business Operation
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Norwegian Cruise Line is a world leader in Freestyle Cruising, offering more than 250 itineraries and accommodations to suit everyone's taste and budget. The company is headquartered in Miami and operates in the Leisure, Sports & Recreation industry, specifically operating cruise ships. Norwegian Cruise Line has 20,000 employees globally and reported an annual revenue of $2.28 billion in FY2012. The company's Chief Information Officer, Vincent Cirel, understands the critical role that resilient information and data systems play in securing customer satisfaction and business operations.
The Challenge
Norwegian Cruise Line, a leading innovator in cruise travel, needed to ensure the resiliency of its systems and technology to provide exceptional service to guests. The company's reservation system had become more complex due to growth and expanding demands, and they needed a provider with the expertise to run their mission-critical operations. This included managing the NCL.com website, which serves prospective guests, travel agents, and cruise ship officials. The company sought to ensure that disasters, from natural to technical problems, security issues, and other operational snafus, wouldn't disrupt its core reservation system for its fleet of cruise ships.
The Solution
Norwegian partnered with 11:11, formerly Sungard AS, to operate, monitor, and protect its systems to ensure high performance and responsiveness. 11:11 provides the highly available and scalable infrastructure Norwegian Cruise Line requires for 24x7x365 operations. They deliver cost-effective systems management, security, and monitoring capabilities for all applications. The key differentiator with 11:11 is flexibility, as well as its rapid response to ever-changing Norwegian requirements. For example, in the fall of 2012, Norwegian confronted the “wave” season – the high booking period of November through March. 11:11 helped Norwegian build in extra resilience to handle the busy reservation time, even providing “boost-able” internet services to address Norwegian’s seasonal needs.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Drill ship power challenge: hybrid solution solves distribution issues
Aspin Kemp & Associates (AKA), a manufacturer of electrical power and control systems headquartered in Montague, PEI, encountered one with its hybrid power initiative, the first hybrid drill floor destined for installation on ultra-deepwater drill ships operated by Transocean, Swiss offshore drilling contractors. Since on-site modification was impossible and scrap recycling of any modifications was unacceptable, the enclosures had to arrive ready-to-install.
Case Study
Ensures Tanker Safety and Emissions Compliance
Storage tanks are irregular in shape and a certain amount of mathematical modelling is required to get an accurate representation of volume and, more importantly, the weight of material in each tank. In addition, countries have different emission regulations, so the ships position needed to be accurately known in order to geotag emission data.
Case Study
Real-time Networked Sonar System for Ships
A multinational, knowledge-based corporation that delivers marine electronics solutions is utilizing industrial Ethernet technology to help ensure that operations at sea are dependable and optimal. Based in Europe, the company has nearly 4000 employees working in 20 countries around the world, and produces high-tech systems for offshore oil and gas operations, merchant marine systems, and various applications for the defense and aerospace industries. The company produces products and systems used by merchant vessels and offshore installations for positioning, navigation, automation, as well as for surveying and monitoring the seabed, and for fishing vessels and fi sheries research. As one of the major suppliers of high quality marine electronics in the world, their products include chart plotters for yachts, triple redundant dynamic positioning systems for oil drilling rigs, and sonar and instrument systems for scientifi c research vessels. Products used for marine applications must be rugged enough to endure the corrosive effects of salt water, and be able to withstand excessive amounts of vibration and shock. For this reason, the company only uses DNV and GL certified products and components to ensure that their systems can meet the high standards required by the maritime industry.
Case Study
Fleet Management Connectivity Solution for Marzam
Marzam, in order to ensure the best service, invested 3 million dollars in the construction of 2 fuel oil tanks with 40k gallons and 10k gallons capacity each, located in Manta, Ecuador. The customer needs to keep fleet operations going with fuel available at all times in order to guarantee quality of service. KEY ELEMENTS FOR THE CUSTOMER: Real-time level monitoring: Tank infrastructure remote level monitoring. Configure alerts and notifications when reaching critical values to avoid the need for emergency refills and optimize supply schedules. Real-time consumption monitoring: The customer needed an easy way to monitor in real-time accurate values of consumption.
Case Study
Mitsubishi Electric's Edge Computing Solution Powered by Wind River VxWorks
Mitsubishi Electric Corporation, a global leader in factory automation (FA) applications, identified edge computing as a critical component of the Industrial Internet of Things (IIoT). The company aimed to enhance device and data security, reduce data traffic to the cloud, and enable faster response to network or device issues. In 2018, Mitsubishi Electric launched its first line of industrial hardware products designed for edge computing, the MELIPC Series. The primary development goals for MELIPC were to support the type of edge computing promoted by Mitsubishi Electric and to introduce advanced vision technology for device control. The flagship computer of the MELIPC line, the MI5000, was designed to combine real-time equipment control with high-speed data collection, processing, diagnosis, and feedback in a single machine. However, the development team needed a real-time control platform that could seamlessly integrate real-time control with proven analytic and diagnostic applications.
Case Study
Migrating to Software-Only Licenses for More Responsive License Management
The world’s premier shipping companies work with the software solutions of ABB Marine & Ports to get their vessels safely and efficiently to their destinations. A loyal customer of Wibu-Systems for over a decade, ABB has been relying on CodeMeter dongles to store the license keys for their ABB AbilityTM Marine Advisory System - OCTOPUS.The current version of the system is using Wibu-Systems’ robust metal-case CmStick ME, a perfect choice for the rugged conditions at sea. As satellite communications has made fast Internet connections at sea a common reality for maritime operators, the company is looking to move from physical to software solutions to streamline its logistics processes.
