Managed IT Services ensure smooth sailing for Norwegian’s vital reservation system
Company Size
1,000+
Region
- America
Country
- United States
Product
- 11:11 Managed Services
Tech Stack
- Disaster Resiliency Systems
- Reservation System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Brand Awareness
- Customer Satisfaction
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Marine & Shipping
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Norwegian Cruise Line is a world leader in Freestyle Cruising, offering more than 250 itineraries and accommodations to suit everyone's taste and budget. The company is headquartered in Miami and operates in the Leisure, Sports & Recreation industry, specifically operating cruise ships. Norwegian Cruise Line has 20,000 employees globally and reported an annual revenue of $2.28 billion in FY2012. The company's Chief Information Officer, Vincent Cirel, understands the critical role that resilient information and data systems play in securing customer satisfaction and business operations.
The Challenge
Norwegian Cruise Line, a leading innovator in cruise travel, needed to ensure the resiliency of its systems and technology to provide exceptional service to guests. The company's reservation system had become more complex due to growth and expanding demands, and they needed a provider with the expertise to run their mission-critical operations. This included managing the NCL.com website, which serves prospective guests, travel agents, and cruise ship officials. The company sought to ensure that disasters, from natural to technical problems, security issues, and other operational snafus, wouldn't disrupt its core reservation system for its fleet of cruise ships.
The Solution
Norwegian partnered with 11:11, formerly Sungard AS, to operate, monitor, and protect its systems to ensure high performance and responsiveness. 11:11 provides the highly available and scalable infrastructure Norwegian Cruise Line requires for 24x7x365 operations. They deliver cost-effective systems management, security, and monitoring capabilities for all applications. The key differentiator with 11:11 is flexibility, as well as its rapid response to ever-changing Norwegian requirements. For example, in the fall of 2012, Norwegian confronted the “wave” season – the high booking period of November through March. 11:11 helped Norwegian build in extra resilience to handle the busy reservation time, even providing “boost-able” internet services to address Norwegian’s seasonal needs.
Operational Impact
Quantitative Benefit
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