Major Regional Lexus Dealerships
Company Size
1,000+
Region
- America
Country
- United States
Product
- DocuWare
- Reynolds & Reynolds
- ReyPay
Tech Stack
- Electronic Document Management
- Dealer Management Software
- Payment Processing System
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Automotive
- Retail
Applicable Functions
- Sales & Marketing
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Higher State Technology is an IT service provider that bridges the gap between business needs and IT resources for small and medium sized businesses. The company worked with their client, a major regional Lexus car dealership, to provide technology resources and expertise as well as leverage the design, installation and management of their IT systems. The dealership takes as much pride in their customer service as in their vehicles. They have a large selection of cars, SUVs and crossovers, and pioneered the move toward elite service and worldclass amenities in the waiting area, including a complimentary coffee bar complete with a barista and a high-end shopping boutique.
The Challenge
When the dealership decided to expand and build another Lexus dealership in a nearby community, they did not want to dedicate any of the physical space for record storage. They needed to find an on-premises electronic document management solution that would be compatible with their dealer management software, Reynolds & Reynolds, and allow them to transition to a paperless process. The dealership wanted to maintain total ownership of their data and digitize car sales documentation known as a deal jacket, parts and boutique invoices, repair orders and loaner car records.
The Solution
The dealership worked with their Managed IT Service Provider, Higher State Technology, to find the right software and the right vendor. They chose to partner with an Authorized DocuWare Partner because of their in-depth knowledge about car dealership documentation requirements and dealer software, Reynolds & Reynolds. After evaluating several options, they selected DocuWare because it simply provides all the flexibility, security and transparency they needed. For each vehicle sold, a deal jacket of 40-100 documents such as a driver’s license scan, insurance information, and credit application is created. According to state law, most of these documents must contain “wet” signatures. To meet this requirement, the dealership prints documents so the customer can physically sign them. Once all the paperwork is complete, the documents are scanned and automatically indexed using data that DocuWare collected from the dealer software.
Operational Impact
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