NETSCOUT > Case Studies > Lower Optimization Costs with Real-time Network Visualization

Lower Optimization Costs with Real-time Network Visualization

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

TrueCall software

Tech Stack

Real-time network visualization

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings

Technology Category

Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Telecommunications

Applicable Functions

Maintenance

Services

Software Design & Engineering Services

About The Customer

The customer is a regional telecommunications company that provides wireless, local telephone service, and internet access. The company has a large network of towers that require regular antenna adjustments. These adjustments are costly, with each tower climb costing a minimum of $1,000. In addition, the tower crews charge an additional $150 per hour when multiple adjustments are needed. The company was looking for a solution to reduce these costs and improve the efficiency of their antenna adjustments.

The Challenge

A regional telecommunications company was facing high costs for antenna adjustments. Every time an adjustment was needed, the company had to spend a minimum of $1,000 per tower climb. Additionally, tower crews billed $150 per hour when multiple adjustments were needed. This was a significant expense for the company and they were looking for a solution to reduce these costs.

The Solution

The company implemented TrueCall software and training. This allowed them to visualize their network within hours of initial install and make antenna adjustments using a real-time interface. Engineers were able to pinpoint network problems, direct a tower crew to make adjustments, and check those adjustments immediately. Tower crews remained on site, making modifications as engineers monitored the traffic impact in real time. This resulted in a time saving of roughly two hours for each adjustment. With an average of three adjustments per antenna, this translated to a savings of approximately $750 per site.

Operational Impact

The company was able to make more accurate antenna modifications at a fraction of the price, resulting in better network performance.
The payback period on their TrueCall investment was less than one year.
Engineers were able to quickly check results with TrueCall’s real-time feed.
The company was able to create consistent study polygons and easily analyze antenna modifications.
The company was able to see traffic on a geographic basis.

Quantitative Benefit