London-based MSP Delivers a More Complete Endpoint Security Solution With Automox and Its Threat Intelligence Platform Working Together
Customer Company Size
SME
Region
- Europe
Country
- United Kingdom
Product
- ThreatAware
- Automox
- Automox Worklets
Tech Stack
- Automox API
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Cybersecurity & Privacy - Endpoint Security
- Functional Applications - Remote Monitoring & Control Systems
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Maintenance
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Priority One is a managed service provider (MSP) located in the UK that provides IT and cybersecurity support to London-based businesses between 20 and 300 employees. Most of Priority One’s clients are in the finance, property, and medical industries. When Priority One realized the lack of an overarching product that could show a company the state of its cybersecurity protection, the ThreatAware platform was born. Priority One designed ThreatAware to give business owners and IT managers the whole picture, at a glance. The platform provides access to the key data from their security tools, people, and processes in a simple, easy-to-use dashboard.
The Challenge
The biggest challenge that Priority One solves for its customers is keeping their systems available 24/7 and secure. The smaller companies it supports need the enterprise-grade system uptime, but have less budget to do that — which is why they rely on Priority One services to support their IT needs. Priority One realizes that patching operating systems and applications needs to be done continually to be sure that these programs continue to work together. For example, certain applications will stop working if they are not on the latest versions and subsequently, you may not be able to upgrade the apps without being on the latest build. More significantly, known vulnerabilities in apps or operating systems provide plenty of opportunity for adversaries to exploit them. According to leading industry data, adversaries are weaponizing new critical vulnerabilities in seven days on average. And zero-day vulnerabilities are already weaponized at the moment of disclosure. Companies that hold off patching increase their odds of a possible breach. Given that security has become more urgent, the need for rapid patching has never been greater.
The Solution
Priority One chose to integrate Automox into its ThreatAware platform to provide a patching and endpoint hardening solution to its clients. The Automox integration with ThreatAware means that it can manage and remediate all alerts across multiple operating systems through one platform. Automox patching allows Priority One to patch client endpoints with minimal effort — which is a big win for the organization. However, the speed and ease with which agents can be deployed (with ThreatAware Deploy) and the ability to run Automox WorkletsTM across its client endpoints is where the real power of the solution lies. The Automox® API easily integrated with ThreatAware to provide quick access to the necessary software updates required on the installed endpoints. The Automox API is a rich resource that provides granular information on everything that sits within the Automox platform, including policies, patches, endpoints, and users. This ensures that Automox and ThreatAware customers are able to connect the solutions together with ease: Customers simply have to input their Automox API key into the ThreatAware three-step connection wizard and can quickly start reaping the benefits. With Automox Worklets, organizations are able to extend the capabilities of what they want to do on their devices to keep them protected and more secure. Worklets allow them to better manage and automate updates across their endpoints by being able to deploy or remove software, apply necessary configuration changes, or any custom task they can imagine to help keep their corporate data more secure.
Operational Impact
Quantitative Benefit
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