Local Portland Inn Chooses Agilysys rGuest Suite to Strengthen Guest Connections
Company Size
11-200
Region
- America
Country
- United States
Product
- rGuest Stay
- rGuest Pay
- Agilysys rGuest Suite
Tech Stack
- Cloud-based Property Management System
- Payment Gateway Solution
- Point-to-Point Encryption (P2PE)
- Tokenization
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
Applicable Functions
- Business Operation
- Facility Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Portlander Inn is a local inn located in Portland, known for its convenient location and a variety of amenities including a 24-hour restaurant, fitness facilities, a cinema, and the Ponderosa Lounge, Portland’s Original Country Western Bar. The inn offers free shuttles to both the airport and various destinations around the city, making it a popular choice for travelers. The executive team at Portlander Inn is committed to providing a superior guest experience and was looking for innovative property management technology to better understand and meet guest needs. They selected Agilysys solutions based on their ease of implementation, guest-centric functionality, and ability to drive competitive advantage.
The Challenge
The executive team at Portlander Inn was in search of an innovative property management technology that could help them better understand guest needs and ensure a superior guest experience. They needed a solution that was easy to implement, guest-centric, and capable of driving competitive advantage. The existing systems were not meeting their expectations in terms of functionality and ease of use, which led them to explore various options in the market. The primary challenge was to find a system that could seamlessly integrate with their operations and provide real-time insights into guest preferences and operational performance. Additionally, they required a secure payment gateway to protect guests' financial data and reduce the risks associated with credit card acceptance.
The Solution
Portlander Inn selected the Agilysys rGuest Suite, which includes rGuest Stay and rGuest Pay, to address their needs. rGuest Stay is a cloud-based property management system built on the Agilysys rGuest hospitality technology platform. It offers rich integration with applications from Agilysys, its partners, and customers, enabling properties to increase revenue, reduce operating costs, and strengthen guest connections. The system provides real-time management information, allowing hotels to accurately forecast demand and scale services accordingly. rGuest Pay is a secure payment gateway solution that includes validated Point-to-Point Encryption (P2PE), robust tokenization, and a full range of fixed and mobile EMV-ready payment devices. This ensures compliance with new card security regulations and reduces the risks associated with credit card acceptance. The implementation of the rGuest suite at Portlander Inn is expected to enhance guest satisfaction, improve operational efficiency, and provide a competitive edge in the hospitality market.
Operational Impact
Quantitative Benefit
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
