LKH Feldkirch Regional Hospital
Company Size
1,000+
Region
- Europe
Country
- Austria
Product
- DocuWare
- Patidok
- DocuWare CONNECT to SAP
- DocuWare INTERNET-SERVER
- IBM Tivoli
Tech Stack
- Optical Character Recognition (OCR)
- Freeform recognition
- Web browser
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Database Management & Storage
- Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Discrete Manufacturing
- Procurement
Use Cases
- Inventory Management
- Predictive Maintenance
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
- System Integration
About The Customer
Feldkirch Regional Hospital is a leading-edge healthcare institution located in Vorarlberg, Austria. The hospital is committed to providing high-quality patient care and has been proactive in implementing modern IT systems to improve workflow processes. As early as 1995, the hospital implemented the Patidok electronic Healthcare Information Management System (HIMS), which serves as a clinical documentation system for patient care and as a central information platform for internal and external communication. The hospital's vision for the future involves handling more patients, reducing wait times, and making better use of bed occupancy, all while meeting growing demands in quality. To achieve this, they recognized the need for the most modern IT systems possible.
The Challenge
The healthcare system has reached an impasse with vanishing government support, escalating costs, aging demographics, and the expense of keeping up with medical progress. This has forced everyone working in the field to find innovative new ways to improve workflow processes. Feldkirch Regional Hospital in Vorarlberg, Austria, recognized early on the need for modern IT systems. By 1995 they had already implemented the Patidok electronic Healthcare Information Management System (HIMS). However, maximum efficiency is only reached with a HIS when paper-based documents are fully integrated into the electronic information flow. Therefore, they decided in 2002 to completely convert to electronic patient files. A basic requirement of this was the addition of an electronic archive.
The Solution
The hospital decided to completely convert to electronic patient files in 2002. They implemented DocuWare, a Document Management System (DMS), which not only serves as passive background storage but also ensures that if Patidok experiences system problems, they always maintain access to all of their documents. Using DocuWare CONNECT to SAP, scanned information is analyzed automatically using Optical Character Recognition (OCR) and Freeform recognition and transferred as structured data records to the accounting solution. The DMS also plays a key role in the automated storage of scans and images including the output of video, ultrasound and other equipment, integrating it all into the broad information platform. For long-term archiving, older electronic patient files are stored externally on an IBM Tivoli tape library.
Operational Impact
Quantitative Benefit
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