Liverpool Community Health's Implementation of MicroStrategy Mobile for Real-Time Data Access
Company Size
1,000+
Region
- Europe
Country
- United Kingdom
Product
- MicroStrategy Mobile
- OPERA (Organizational Performance Electronic Reporting Application)
Tech Stack
- MicroStrategy
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Liverpool Community Health (LCH) is an NHS Trust that became operational on November 1, 2010. It serves the communities of Liverpool, Sefton, and Knowsley in the United Kingdom, reaching a population of approximately 750,000 people. LCH employs over 3,000 staff members, 80% of whom are practicing health professionals, including nurses, community matrons, health visitors, doctors, dentists, dieticians, podiatrists, physiotherapists, occupational therapists, and speech and language therapists. The organization focuses on providing healthcare services within the community, enabling people to remain as independent as possible without needing to visit a hospital. Many of these services are available 24/7, ensuring continuous care for the community.
The Challenge
Prior to implementing MicroStrategy, Liverpool Community Health (LCH) faced significant challenges in preparing for board meetings. The process involved manually analyzing data and preparing reports in Excel, which took several weeks. Consequently, the information presented to the board was often outdated by a month. Additionally, staff had to spend several days each month printing and delivering packages to board members, sometimes even requiring courier services for timely delivery. This manual process was not only time-consuming but also costly, leading to inefficiencies in operations and decision-making.
The Solution
LCH chose MicroStrategy Mobile to address their challenges. The implementation of MicroStrategy Mobile allowed the board to access near real-time information through the Organizational Performance Electronic Reporting Application (OPERA) on their iPads. This eliminated the need for manual data analysis and report preparation, significantly reducing the time and effort required for board meetings. The mobile solution also enabled board members to drill down into the data to find answers to specific questions, improving the efficiency of meetings and internal operations. Additionally, the success of OPERA has led LCH to consider developing mobile applications for the entire enterprise, aiming to improve the way staff work and enhance information governance. The mobile application also facilitates confidential patient feedback collection, providing instant analysis and acting as a diagnostic tool for staff.
Operational Impact
Quantitative Benefit
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